Citrix Help

Select an issue below to view more information and  resolution:
 

 

Using Citrix (https://citrixweb.lsuhsc.edu) with Internet Explorer 11

Issue

  • After upgrading to IE 11, or when using IE 11 with Windows 8 or 8.1, users are often prompted to select either Open or Save “launch.ica” whenever they click on the icon to launch a Citrix desktop or application.

Resolution

  1. Add https://citrixweb.lsuhsc.edu to the Local Intranet zone in IE Security settings.

                 2014%201:30:36%20PM   2014%201:33:38%20PM

                    2014%201:38:59%20PM 2014%201:39:51%20PM

     
  2. Add https://citrixweb.lsuhsc.edu (or all of lsuhsc.edu) to the Compatibility Mode list.

                    2014%201:46:18%20PM   Compatibility View Selection

     
  3. Enable Protected Mode for the Intranet Sites zone in IE Security settings.

                     2014%201:30:36%20PM     2014%201:58:13%20PM

     

Return to https://citrixweb.lsuhsc.edu

 

Trouble Installing Citrix Client for Windows

Issue

  • Citrix Web Interface sometimes fails to recognize that no client is installed

Resolution

  1. Click here to download "Citrix Receiver 4.3"
     
  2. Double click  file called "CitrixReceiver.exe"
     
  3. Accept installation defaults.
     
  4. If prompted to choose either “Add an Account” or “Finish”, be sure to simply click “Finish”.
     
  5. Navigate to https://citrixweb.lsuhsc.edu to access Citrix resources
     

 

Return to https://citrixweb.lsuhsc.edu

 

Troubleshooting Citrix Receiver for Mac
 

Installing Citrix Receiver for Mac

  • Note: Citrix Receiver is supported on Mac's running OS X 10.5 and above -  Mac users navigating to https://citrixweb.lsuhsc.edu should be prompted to download the client. If issues occur the below process can be used to download and install the client manually.
     
  1. Click here to download Citrix Receiver for Mac
     
  2. Launch the file from your Downloads folder and double click "Install Citrix Receiver.pkg"
     
  3. Accept all of the prompts to complete the installation
     
  4. Once Citrix Receiver for Mac is installed you can use Safari to navigate to https://citrixweb.lsuhsc.edu to connect to Citrix

 

Uninstalling Citrix Receiver for Mac

  1. Click here to download Citrix Receiver for Mac
     
  2. Launch the file from your Downloads folder and double click "Uninstall Citrix Receiver.app"
     
  3. Accept all of the prompts to complete the uninstall

 

Configuring Citrix Receiver for Mac

  • Note: Configuring Citrix Receiver is not required to connect to LSUHSC Citrix resources. Users can navigate to https://citrixweb.lsuhsc.edu to access Citrix after the Citrix Receiver client is installed.
     
  1. Navigate to "Applications > Citrix Receiver" to launch the installed client
     
  2. Enter "citrixweb.lsuhsc.edu" when prompted for work email or server address - note that your LSUHSC email will not be accepted
     
  3. Login with "lsumc-master\USERNAME" and your LSUHSC password to continue
     
  4. Click the "+" icon > Then click "All Applications" to select the resources you would like to use

 

Return to https://citrixweb.lsuhsc.edu