LSU Health New Orleans

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Thursday, April 17, 2014   1:51 PM    |   63°F

Outlook Web Access Support

Problems frequently encountered using Outlook Web Access (OWA):

  • If you've entered your login information but receive another login prompt then you may be experiencing one of the following problems:
    • Your id or password was entered incorrectly -- Login again with the correct information 
    • Your account is locked or expired -- Contact the help desk at (504) 568-HELP 
    • Your browser is not accepting cookies -- Change your browser's configuration to accept cookies 
  • When entering your userID and password, precede your userID with the domain name lsumc-master, followed by a backslash, e.g. lsumc-master\UserID 
  • Outlook Web Access requires a web browser that supports frames and JavaScript. Your browser must also be configured to accept cookies. Download the latest version of Internet Explorer (free).
  • Contact the help desk for all other OWA related issues at (504) 568-HELP.