La Carte Card Frequently Asked Questions
How long do I have to reallocate transactions in WORKS?
All transactions must be reallocated within 7 business days of the close of the cycle,
which is on the 5th of each month. However, you do not have to wait until the close
of the cycle to reallocate, it can be done as soon as a transaction posts. Any allocations
not done within the 7 days following the close of a cycle will be swept and require
a manual journal entry to be submitted.
When is the transaction log due?
Signed transaction logs with all receipts attached are due in the Accounts Payable
area 5 business days after the close of the cycle, which is on the 5th of each month.
Please wait to print the log until the 7th of each month to allow all transactions
to post.
I have reallocated and printed my transaction log, but the allocation changes are
not showing on the log. What's wrong?
Reallocation changes in WORKS are immediate in the system. However, it will sometimes
take up to 24 hours for the changes to translate onto the transaction log. Please
wait until the day after you reallocate to print the log.
Why is my transaction log blank when I print it?
WORKS sets the default date range for running reports to the previous cycle. If you
are late in printing, chances are that WORKS has run the report for a cycle other
than the one you're looking for. There is also a chance that a transaction posted
to a different cycle than you think it did. Please make sure the date range you chose
when running a report is the correct one.
My card is expiring this month. What do I need to do?
Renewal cards are automatically sent to the LaCarte administrator prior to the original
card expiring. The administrator will let you know when you renewal card has arrived
and is available for pick up. Please bring the expired card back and turn it in when
you sign for and receive the new card.
I am trying to make a purchase and my card is declining, why?
There are several reasons a card will decline. The most common cause is that the
vendor has typed in the wrong card number or expiration date. Please double check
this with the vendor. A card will also decline if it is used at a vendor with a blocked
MCC code. If you are trying to make a valid purchase from a blocked vendor, please
contact the LaCarte administrator to clear it through the bank. A card will also decline
if you are over your monthly, daily, or single transaction spending limit.
I reallocated and signed off a transaction but I made a mistake and need to change
it. Can I do this?
No, unfortunately WORKS will not let you make allocation changes after you sign off.
There is a very small window of time that the LaCarte administrator can make changes
before the transactions are swept. If you realize a mistake was made and the sweep
has already occurred, you'll have to submit a manual journal entry to make the change.
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