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Friday, October 31, 2014   3:03 PM    |   75°F
 
 

Frequently Asked Questions

Student Health Clinic Appointments

  1. Do I have to have an appointment or can I just walk in at student health?

 

Heath Care Providers

 

  1. Do I have to get all my health care from Student Health? NO (visit free, not required)
     

  2. What are my Health Care options beyond Student Health? Depends on your insurance.
     

  3. How do I get more information about my insurance coverage?
     

Student Health - Services

 

  1. Allergy shots? Probably (ongoing regime, detailed Rx + orders + biologic)
     

  2. I'm having a hard time getting through by telephone.  Can I use email?
     

  3. Can I be seen after I graduate?
     

  4. Who are the providers at Student Health?
     

Student Health - Charges for Care
 

  1. Are there any charges if I get my care from Student Health?

 

Student Health Insurance Information

  1. Who is in charge of "LSUHSC Student Health Insurance?"
     

  2. How do I get more information about my insurance coverage? Contact your agent.
     

  3. I don't understand what my insurance covers.
     

  4. Do I have to buy the "Student Health Insurance?"
     

  5. What if I was insured under my spouse's/parent's policy, but am no longer covered after the semester has begun.
     

  6. What if I have a pre-existing condition?
     

  7. Does the LSUHSC student policy cover my spouse and dependent children?
     

  8. If I have included my spouse/dependent children on my LSUHSC student policy, will Student Health see my spouse and dependent children?
     

  9. I haven't received my insurance card.  Who should I contact regarding this problem?
     

  10. The insurance covers more of the cost if I go to a preferred provider.  Who are the preferred providers?
     

  11. What if I want to see someone who is NOT a preferred provider?
     

  12. Are all LSUHCN providers considered preferred providers?
     

  13. How do I get a Student Health referral to an out-of-network provider?
     

  14. How do I know what providers are covered under the plan?
     

  15. How do I make appointments with these providers?
     

  16. What hospitals can I go to for emergency/specialized care?
     

  17. Where do I get my prescriptions filled?
     

  18. If I am resident and have selected the LSUHSC student policy rather than Employees State Group am I still eligible for services from Student Health?
     

  19. Do I have to have an appointment, or can I just walk-in at Student Health?
     

  20. What if this is an emergency?
     

How do I get more information about my insurance coverage?
 

  1. Read policy/Call your agent
     

  2. The current insurance policy The Lyman Agency (504) 828-0208
     

  3. Previous insurance policy: Collegiate Risk Management 1 -800-922-3420
     

Health Requirements for Registration
 

 

Health Blocks
 

  1. Why does Student Health block my registration?
     

  2. How do I know if I have a health block?
     

  3. How do I clear a health block?
     

Service Fees
 

  1. What services generate a charge?
     

Student Health Committee
 

 

Questions/Complaints
 

  1. Who do I contact if I have a complaint or question?
     

    1. Questions/Complaints about Insurance:
       

    2. Questions/Complaints about Student Health Clinic
       

      1. First contact
         

      2. If this does not resolve the concern
         

      3. If this does not resolve the concern contact
         

  2. Comment Cards
     

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FAQ Answers

Student Health Clinic Appointments


1. Do I have to have an appointment, or can I just walk-in at student health?

Appointments are encouraged. Usually, students with appointments are seen before students who have walked in.

If you need emergency care, you should probably go directly to an emergency room as the student health clinic is not equipped to provide emergency care.
 

Heath Care Providers


1. Do I have to get all my health care from Student Health?

No.
Primary health care is available to all LSUHSC registered students through Student Health, at no charge for the visit. You are not required to use this service. You may use the service as much or as little as you wish.

Visits to other LSUHCN clinics (e.g., neurology, dermatology) are billed at the provider's regular rate.


2. What are my Health Care options beyond Student Health?

Your options depend upon your insurance coverage.

If you elected to take the LSUHSC student policy, check your brochure. If you have another carrier, check with them. For example if you are covered by OHP, you may come to student health for free care (no charge for the visit), but OHP may deny the cost of lab tests or X-rays done at LSUHSC. In that case you would be responsible for the bill from LSUHSC.

The LSUHSC student policy brochure lists a provider network that you may access, and instructions regarding how to identify specific preferred providers.

As your insurance brochure notes, you are reimbursed at a higher rate with preferred providers.

Currently BlueCross BlueShiled at http://www.bcbsla.com has a list of all preferred providers. Check that web site for further information.

If you have elected to take the LSUHSC student policy You are in a PPO. This is an important distinction when making insurance arrangements with providers of care.

3. How do I get more information about my insurance coverage?
 

You can either read your brochure or visit your health insurance provider's website at http://www.bcbsla.com. Because Student Health Services does not underwrite your insurance, we cannot make judgments about coverage. The best person to talk to is your insurance agent.
 

Student Health Services


1. Will Student Health give me my allergy shots?

Probably.

If you are on an ongoing regime, that does not require titration, provide detailed orders from your allergist/nurse practitioner, and bring your biologic to Student Health, the injection will be given.

If you also bring syringes, you will not be charged for supplies. If you only bring the biologic, you will receive a minimal charge for supplies.

2. I'm having a hard time getting through the telephone system. Can I just e-mail someone at Student Health?

Yes, you may email  StudentHealthStaff@lsuhsc.edu.

3. Can I still be seen by a Student Health Provider after I graduate?

Usually not.


Student health providers are committed to seeing students, so they do not usually book non-students. However, for recent graduates, there may be special circumstances that would allow an after-graduation health care visit. You should expect to pay the standard visit charge for an LSUHCN provider.

4. Who are the providers at Student Health?

You have several options.
 

Board certified internal medicine physicians are available Monday-Thursday from 8:30 a.m.-11:30 a.m. and 1:00 p.m. - 3:30 p.m. for appointments. Friday - No appointments

 

David Borne MD

Katie Brown MD

Betty Lo-Blais MD (St. Charles & Kenner Locations)

Angela McLean MD

Le Nguyen MD

Marcelle Rousseau MD

Diana Thien MD

Cassandra Youmans MD (Kenner Location)


You may also elect to see a physician provider outside of the student health clinic. Your insurance will direct you to preferred providers. The LSUHSC student policy lists several physicians as preferred providers. As that policy states, you may self-refer to any of the physicians listed above.

 

Drs. McLean, Lo-Blais, Nguyen, and Thien are available for OB Gyn Exams  Please schedule appointments.
 

Charges for Care


1. Are there any charges if I get my care from Student Health?

You will be charged for immunizations, cytology, lab work, X-ray, mammography, and other such services.

There is no charge for the visit.

 

Student Health Insurance Information


1. Who is in charge of "Student Health Insurance?"


The agent who provides the policy is in charge of the insurance. This agent was selected by the Student Health Committee.

2. How do I get more information about my insurance coverage?


You can either read your brochure or visit your health insurance provider's website at http://www.bcbsla.com. Because Student Health Services does not underwrite your insurance, we cannot make judgments about coverage. The best person to talk to is your insurance agent.

3. I don't understand what my insurance covers.


First, look at your brochure. If you have questions, then call your insurance agent. Your insurance agent can help you with this. The contact for LSUHSC student policy is printed on the front of the brochure. If you need an extra brochure, you can get one from any of the following: (a) The Registrar's office, (b) your school's Student Affair's office, (c) Student Health

4. Do I have to buy the "Student Health Insurance?"

No.


All students must carry insurance, but you are free to purchase any policy that meets your needs.


LSUHSC provides a policy that students may purchase. This insurance is independent of services at Student Health.

5. What if I was insured under my spouse's/parents' policy, but am no longer covered after the semester has begun.

Students usually purchase this policy when they enroll. But, if you were insured by another carrier, and "age out," you may get the student policy at anytime during the semester. You must contact the insurance agent directly as well as send payments to them.

6. What if I have a pre-existing condition?

You may be eligible, under HIPAA for ongoing coverage without the usual 6-month waiting period. Talk to your insurance agent.

7. Does the LSUHSC student policy cover my spouse and dependent children.

You may purchase additional coverage for an additional fee. Check the insurance brochure or contact the insurance agent for details.

8. If I have included my spouse/dependent children on my LSUHSC student policy, will Student Health see my spouse and dependent children?

No.


Only students registered as LSUHSC students can be seen in student health.

9. I haven't received my insurance card. Who should I contact regarding this problem?

Contact your insurance agent. Currently the LSU Contact is:

BlueCross BlueShield of Louisiana Insurance Company
http://www.bcbsla.com


10. The insurance covers more of the cost if I go to a preferred provider. Who are the preferred providers?

This depends on your insurance.
If you elected to take the LSUHSC student policy, preferred providers are listed on the UnitedHealthcare web site. Preferred provider information can be accessed from the http://www.bcbsla.com website -- follow the directions for PPO members

11. What if I want to see someone who is NOT a preferred provider?

This depends on your insurance.
If you elected to take the LSUHSC student policy your insurance brochure states that you will pay a greater percentage of the bill and will be responsible for a deductible (unless you are referred to a non-network provider by student health) if you elect to see an out-of network (non-preferred) provider.

12. Are all LSUHCN providers considered preferred providers?

Most LSUHCN faulty are preferred providers for UnitedHealthcare and other insurance carriers.

New faculty may not be listed as preferred providers because their credentials have not yet been sent to/processed by the insurance company. Provider offices usually know which insurance they take.

13. How do I get a Student Health referral to a out-of-network provider?

If you are insured by a carrier other than the LSUHSC student policy, contact your provider

If you have elected to take the LSUHSC student policy, contact student health before your out-of-network provider visit. Referrals cannot be post-dated – That is insurance fraud.

Have a rationale for selecting the non-preferred (out-of-network) provider. A PPO works to keep overall costs down, which makes your premiums lower. Going outside of the PPO network tends to increase costs, so the referral must indicate a rationale for the out-of-network visit.

For example if you have an on-going relationship with an out-of-network psychiatrist, counselor, midwife, gynecologist, or urologist that would be sufficient rationale for the referral. If you wanted and MRI and Student Health had no information about why the MRI was needed, a referral for MRI would be more difficult to justify.

14. How do I know what providers are covered under the plan?

A wide range of providers (e.g., nurse practitioners, physical therapist, physicians, psychologists) are covered. This information can be accessed from the http://www.bcbsla.com website -- follow the directions for PPO members.

15. How do I make appointments with these providers?

The provider list has the telephone numbers and addresses. Simply call as you usually would.

16. What hospitals can I go to for emergency/specialized care?


A wide range of facilities are covered (e.g., ambulance services, birthing centers, chemical dependency treatment centers, hospitals, home health agencies, and laboratories).

Again, these can be accessed from the website for http://www.bcbsla.com

17. Where do I get my prescriptions filled?

This depends on your insurance.

There is no special pharmacy for students.  Check http://www.bcbsla.com for available pharmacies.


18. If I am a resident and have selected the LSUHSC student policy rather than Employees State Group am I still eligible for services from Student Health?

Usually Not.
Special arrangements have been made for Student Health to provide services to Psychology Student Interns who are registered as LSUHSC interns and Graduate Dental Students. No other interns or residents are covered at this time.

19. Do I have to have an appointment, or can I just walk-in at student health?

Appointments are encouraged. Usually, students with appointments are seen before students who have walked in.

20. What if this is an emergency?
 

If you need emergency care, you should probably go directly to an emergency room as the student health clinic is not equipped to provide emergency care.

However, Student Health can accommodate urgent care visits. Many times, students can get same day appointments. The triage nurse will determine the urgency of your visit. You may have to wait if your symptoms do not warrant immediate attention.

 

Health Requirements for Registration


Louisiana State University Health Science Center requires all students to meet the following health requirements for admission:

  • Health history

  • Physical exam

  • Varicella titer positive (i.e., immune) OR 2 varivax immunizations

  • MMR vaccines must be after 1957 (two in series) OR proof of immunity

  • Tetanus/diptheria test within past 10 years

  • TB skin test each year

    • Chest x ray is required only if the TB skin test is positive. INH therapy is strongly encouraged for latent TB for 9 months. Treatment of active TB is required.

  • Hepatitis B vaccination at 0, 30, and 180 days OR proof of immunity

  • Meningococcal Vaccine or Waiver

  • Varicelle Titer two childhood immunizations

  Required Documentation   Acceptable Alternative
Varicella Titer AND Copy of original lab with reference range OR Proof of vaccination (Varicella)
Measles (roseola) Mumps and Rubella Titer AND Copy of original lab with reference range OR MMR immunization -
2 injections required ALL must be completed.
Hepatitis B titer Titer AND Copy of original lab with reference range OR Proof of immunization
3 injections required
Given at 0 - 30 - 180 days
Up to date at time of registration*

 

*If your 1st HBV immunization was given January 1 and you register January 1, you are up-to-date.
If your 1st HBV immunization was given December 1 and you register January 5, you are NOT up-to-date
(The 2nd shot due on the 30th day, so a 2nd immunization needed before January 5)..
If your 2nd HBV immunization was given January 1 and you register January 5, you are up-to-date.

 

  Required Documentation Additional Requirements
PPD within past 12 months + or - result AND Notation of # of m.m. of induration. BCG recipients must have a baseline PPD Call Student Health if your screening was not negative - other requirements apply
Tetanus/Diphtheria Proof of vaccination within the last 10 years  


Required ONLY of Dental Residents/Fellows, DDS and Dental Hygiene Students
 

Blood Borne Disease
Screening Labs
actual lab result
each test
AND Hepatitis B:
Hepatitis C:

HIV-1:

IgM-anti-HBc AND HbsAg

EIA for anti HCV

HIV1-Ab

AND Copy of original labs results with reference range

 

Health Blocks

 


1. Why does Student Health block my registration?

Immunizations and other health requirements are entered into a computer program that monitors adherence to recommended immunizations for students/health care workers.

If your immunizations/health screening requirements are not up to date, the computer automatically blocks your registration.

2. How do I know if I have a health block?

You can get this information from Student Health. Call 525-4839 or come by Student Health Services and speak to the Student Health Coordinator.

3. How do I clear a health block?

Bring documentation to student health that your immunizations/screening is up-to-date. Documentation brought on the day of registration may NOT be entered that day due to the volume of data entry required. All 5 schools register within a few days of each other, so data entry requirements are heaviest around each registration.

After the original registration, most people are blocked because they did not get an annual TB skin test. You can check the status of your immunizations/screening at any time. One strategy is to get screened early. For example if you get your TB skin test done after Thanksgiving, before you leave for Christmas break, or around Easter/Spring Break you will be screened early enough to not get blocked, and the lines will not be as intense.

If you are checking your status around registration, remember that many others -- for many other schools -- are doing the same thing. You many not be able to talk directly to someone. Leave a number where a message can be left or a day-time contact number. If we are to leave a message, be sure to specify that we can leave a message at the number you provide.

Service Fees


What services generate a charge?


Immunizations, laboratory tests, X-ray, and Health care visits to specialty providers (e.g., Dermatology, neurology, orthopedics) all generate a charge that students are expected to pay.

Visits to Emergency Rooms, and providers other than the student health clinic usually generate a charge.

Questions/Complaints

Who do I contact if I have a complaint or question?

It depends somewhat on the type of complaint.

Questions/Complaints about Insurance:

First talk to your insurance agent (telephone number on the front of your brochure).
If this does not resolve the concern, contact Dr. Angela McLean.

Questions/Complaints about Student Health Clinic

Contact the Student Health Coordinator

  • Phyllis Johnston
    504-525-4839

Or

  • Dr. Angela McLean
    Medical Director of Student Health
    504-525-4839


Or