In this topic you will learn how to Sign Out of PeopleSoft and Log Off of Citrix Web.
Sign Out of the PeopleSoft Database
You must click the Sign out link to sign out of the database. The end-user must always sign out of the PeopleSoft database before closing the browser. If the browser is closed prior to signing out (i.e. click the "X" in the upper right hand corner of the browser or click File, Close on the browser menu bar) the connection to the application remains open and the end-user may be locked out of the system.
NOTE: If you are locked out of the system, contact the PeopleSoft Help Desk at 1-800-303-3290 (Long Distance) or 504-568-HELP (4357) (Local calls) or helpdesk@lsuhsc.edu for assistance.
Click the Sign out link.
Close the Browser
Click the Close button (or the "X" in the top right corner of the window on the PeopleSoft 9 Sign-in title bar)
NOTE: You may opt to click File, Close on the browser menu bar.
Log Off of Citrix
The user should logoff of Citrix when not working in PeopleSoft as this will prevent using available resources shared by the entire LSUHSC system.
NEVER exit Citrix by clicking the "X" (i.e. located on the Citrix ICA Client title bar) as it may lock you out of the system and will not disconnect the Citrix session. In the event that you are not locked out and are able to logon to another Citrix session with the previous session still connected, you will be using more than one user license. This is monitored by Server Support since using more than one user license could prevent another user from being able to logon to Citrix. Users MUST ALWAYS logoff Citrix by clicking the Citrix Start button (i.e. top Start button).
Users may click the Minimize button on the Citrix ICA Client title bar, to minimize the Citrix Desktop, if needed, but not the "X" to close the window.
NOTE: When exiting the Citrix Desktop, the user is actually logging off of a second Desktop (rather than a window) and, therefore, must logoff via the Start button, as with the Windows Desktop.
NOTE: If you are locked out of the system, contact the PeopleSoft Help Desk at 1-800-303-3290 (Long Distance) or 504-568-HELP (4357) (Local calls) or helpdesk@lsuhsc.edu for assistance.
NOTE: If the system has already logged you out due to inactivity, simply click the Close (red X) button.
This page will display after clicking the logoff button.
NOTE: DO NOT click the Force log off or Cancel buttons. The page will close on its own.
This completes Sign Out of PeopleSoft 9.2 and Log Off of Citrix Web.