In this topic you will learn how to Access the Process Monitor.
The speed with which a process runs will vary and depend on circumstances such as the type of process run, amount of network traffic, etc. The process may be delayed as a result of several end-users running processes and/or printing at the same time. End-users should monitor the status of their processes in the Process Monitor.
A completed process will have a Run Status of Success and a Distribution Status of Posted. Click the Refresh button every 10 - 15 seconds to refresh the page to complete the process.
If a print request has a Run Status of Initiated or Processing for more than ten minutes, the process may be stalled. Contact the Help Desk for assistance. The user should first view the process details and note the Instance Number for the print request.
The Message Log will be reviewed first before any other actions are taken.
Note the Instance number and any error messages that display.
If the process is canceled, you must save the changes before attempting to re-print the requisition.
Requisitions must be requested and printed one at a time by each end-user to prevent blocking of the database. End-users must confirm whether he/she has a requisition print process running, and monitor the status of the request in the Process Monitor. The Process Monitor can be accessed using the View Printable Version link on the Maintain Requisitions page as well as from the main menu.
The Process List displays all of the processes the end-user has requested with the most current request listed first.
The end-user may select the number of days, hours, minutes, etc. activity to display in the Process List. If the number of days is changed, the user should click the Refresh button to update the page.
The Run Status indicates the where the print request is in the process. The following Run Statuses are used:
Queued - the process is waiting in line to process;
Initiated - the process is begun;
Processing - the system is running the request;
Success - the process has ran successfully;
No Success - the process did not run successfully;
Cancel - the process has been canceled; and
Error - the request encountered a error when processing.
Update Process Options
You should not Cancel a process until you have spoken with the Help Desk. Canceling the process will prevent the Help Desk from determining the cause of the delay.
End-users will never Delete a request. Deleting a process will cause problems in the database.
In this example, neither the Cancel Request or Delete Request option is available. The radio button to the left of the process option will be bold rather than grayed out.
This completes Access the Process Monitor.