IT Analyst 2 – End User Support

The IT Analyst reports to the Director of end user support and works to install, administer, and optimize LSUHS-S technical equipment to achieve high availability and consistent performance of the technical infrastructure of LSUHS-S. This individual also implements policies and procedures to ensure operational efficiency and system maintenance are consistent with organizational goals, and industry best practices. The position is responsible for supporting all LSUHS-Shreveport critical technical systems and application functions including but not limited to desktop support. 

Normal work hours are Monday through Friday from 8:00 AM to 4:30 PM; additional hours may be required.

Essential Position Functions & Duties

Essential Functions: 95%

The IT Analyst 2 will work closely with faculty, staff, and students under direct supervision from the ITG End User Support Director. Incumbent will also take direction and training from higher level analysts and the ITG End User Support Director. In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting end users. The position will be responsible for internal support of the computers, printers, audio/video equipment and related equipment.

Examples of work:

• Provide basic end user technical support; installation of systems and computing equipment.
• Perform first level triage and troubleshooting of end user printer and computer systems.

• Maintain documentation as it relates to system configuration, mapping processes, and service records.
• Utilize available tools to monitor and test system performance to facilitate problem identification and resolution.
• Assist in performance of end-user reviews, for modified and new system evaluation and purchase.
• Assist with basic customer education as it relates to system configuration and operation.
• Assist with application management
• Available on-call outside of normal business hours for emergencies and for scheduled maintenance as needed.

Marginal Functions: 5%

Performs other related duties as assigned.

The applicant must meet one of the following:

• Bachelor’s degree in Computer Science or related field and 1 year of relevant experience.
• Associate degree and three (3) years of relevant technology experience in an advanced information technology environment.

• Technical support
• Database experience
• Efficiency with Microsoft Office products

PSN/PER Number: PSN 28354/PER 4091

Salary Range: $45,000 - $60,000  

Primary Location: Shreveport, LA (On-Site)

The LSU Systems Office has provided LSU Health-Shreveport employees with excellent benefit options designed with you and your dependents in mind. Our Benefits Section is available between 8:00 a.m. and 4:30 p.m., Monday through Friday, to help answer any questions you might have about these benefits.

• Salary is commensurate with experience and training
• Generous Health, Dental, and Vision Insurance
• Life Insurance
• Long-Term Disability Insurance
• Accidental Death & Dismemberment Insurance
• Flexible Spending Account
• Optional Retirement Plans

LSU Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Locate and click on the Apply Online button located at the bottom of the screen, enter your contact information, and upload your resume/CV.

If you are contacted for an interview, please let us know at that time if you will need special accommodations.