IT Notices

Date Posted: 03/14/17 11:14 AM

New Phishing/Spam email - Do not Respond, Just delete.  Subject of email is "Important Security Warning"

Date: March 14, 2017 at 9:57:29 AM CDT
To: undisclosed-recipients:;
Subject:Important Security Warning


Dear LSU Health New Orleans E-mail User,


This message is from LSU Health New Orleans: Support Help Desk,We are currently upgrading our database and e-mail account center i.e homepage view, enhance security installations of new 2017 anti-spam and anti-virus software, large mailbox space.


Kindly verify your e-mail within 24 hours or your e-mail will be temporarily  suspended.  Click Verify   to verify your e-mail.


Thanks for your co-operation, IT Helpdesk, Support Help Desk,

© 2017 Regents of the LSU Health New Orleans.


Date Posted: 03/09/17 2:23 PM

Information Security will be updating the SSL VPN firmware at 6:00 AM on Friday March 10, 2017. There is no expected downtime. Please contact Information Security if you have any questions or concerns.

Date Posted: 03/09/17 2:00 PM

This weekend during the regular maintenance window (Saturday morning 3 am to 6 am), we will be applying the monthly Microsoft updates to the New Orleans campus Email and the LSU Health FileS servers.  Below are the affected servers and expected downtimes.

  • Exchange 2010 Mailbox servers (N.O.) – about 1 minute of total downtime as mailbox databases are switched over to alternate servers and back
  • Exchange 2013 Multirole servers (Enterprise) – no anticipated downtime as all current roles are redundant
  • LSU Health FileS server (Enterprise) – about 10 minutes downtime during which users will be unable to send or retrieve attachments
  • Lanfear server (Enterprise) – about 10 minutes downtime during which Listserv services will be unavailable.


Date Posted: 03/07/17 9:38 AM

In order to remain supported by the vendor, the “File System Archiving” software that is used on all home shares and department shares that are hosted by LSUHSC must be upgraded.    This process will begin Tuesday, March 14th, at 5:00 pm and is expected to require about 4 hours of downtime.   During the maintenance, it will not be possible to recall individual files from the archive, or to process requests for “bulk recalls” of all files within a particular folder tree.    As a reminder, you can identify which (if any) of your files have been archived, by way of the gray-colored “X” found in the lower left of the file icon.

By design, the only files that have ever been eligible to be archived are those files that no one has accessed in at least 6 months, so any files that you have viewed or modified in the recent past should remain accessible throughout this maintenance.    Only those files that have not been accessed in more than 6 months, and then were archived, will become unavailable for the duration of the maintenance.

Once the maintenance has completed, you will again be able to retrieve individual archived files simply by double-clicking their icons, without any need to take any additional steps on your workstation.

If you anticipate any upcoming needs for bulk recalls, we will be happy to work with you in advance of March 14th to complete them.  Contact the help desk at or 504-568-4357.


Date Posted: 02/07/17 1:39 PM

The PeopleSoft Financials Production application will be down for maintenance on Thursday, February 9 from 6:00 P.M. to midnight.  The application will be unavailable for use during that time.   


Date Posted: 02/07/17 12:37 PM

New Phishing/Spam email - Do not Respond, Just delete.  Subject of email is 'Important Message From HR Department'