Outlook Web App Support
Problems frequently encountered using Outlook Web App (OWA)
- If you've entered your login information but receive another login prompt then you
may be experiencing one of the following problems:
- Your ID or password was entered incorrectly -- Login again with the correct information
- Your account is locked or expired -- Contact the Help Desk at (504) 568-HELP (4357)
- Your browser is not accepting cookies -- Change your browser's configuration to accept cookies
- Outlook Web App requires a web browser that supports frames and JavaScript. Your browser must also be configured to accept cookies. Download the latest version of Internet Explorer (free).
- Contact the Help Desk for all other OWA related issues at (504) 568-HELP (4357).
Outlook Web App (OWA) Instructional Media
- Access OWA and perform basic functions
- What are the differences between the Private and Public options on the login screen
- What is the Light version of OWA referenced on the login screen
- Use, enable and disable the Conversation view
- Set an Out of Office autoreply
What is the Light version of OWA referenced on the login screen
Outlook Web App provides access to email and calendaring over the internet. The Premium version of Outlook Web App 2010 is much more robust than its predecessor at LSUHSC, Outlook Web Access 2003. With nearly all features of the Outlook 2010 client program, the Premium version of OWA may quickly become your preferred email access method.
In order to use Outlook Web App 2010 Premium, you must meet the following browser requirements:
- Internet Explorer 7 or later
- Mozilla Firefox 3.0 or later
- Apple Safari 3.1 or later
- Google Chrome 3.0 or later on Windows and Mac operating systems only
If you use a Web browser that doesn't support the full set of features, Outlook Web App will open in light version. The light version provides fewer features but is still highly usable. Outlook Web App Light is also designed to optimize the Outlook Web App experience for slower network connections.
You can choose to use the light version of Outlook Web App by selecting the check box on the initial login screen.
Below is a feature matrix comparison between the Light and Premium versions.
| Feature | Light | OWA |
| Spelling Checker | Not available | Available |
| Reading Pane | Not available | Available |
| Accessibility for Blind and Low Vision Users | Available | Not available |
| Notifications and Reminders | Not available | Available |
| Weekly Calendar Views | Not available | Available |
| Compose Messages by Using HTML | Only plain text is available in Outlook Web Access Light | Available |
| Calendar Options | Limited to the following features: | Available |
| * Show week numbers | ||
| * Set the first day of the week | ||
| * Select days of the week | ||
| * Set day start and end times | ||
| Arrange By | Limited to a subset of choices, depending on the folder type | Available |
| Right-Click Menu | Not available | Available |
| Drag-and-Drop | Not available | Available |
| Resource Mailbox Management | Not available | Available |
| Voice Mail Options | Not available | Available |
| Favorites | Not available | Available |
| OCS Integration | Not available | Available |
| Public Folders | Not available | Available |
| Share a calendar | Not available | Available |
| Open a shared calendar | Not available | Available |
| Monthly calendar views | Not available | Available |
| Conversation view | Not available | Available |
| Scroll between pages | Available | Not available |
| Retention Policies | Not available | Available |
| Users can create and edit personal distribution lists | Not available | Available |
| users can create and edit server side rules | Not available | Available |
| S/MIME support | Not available | Available |
| RMS Protection | Not available | Available |
| RBAC - Change user settings | Not available | Available |
| RBAC - Administrator settings | Not available | Available |
| Web ready document viewing | Not available | Available |
| Nickname cache | Not available (There is a list of most recent recipients) | Available |
| Message Tracking | Not available | Available |
| Advanced Search | Not available | Available |
| Mailtips | Not available | Available |
| Exchange Control Panel | Not available | Available |
| Attach Message to a Message | Not available | Available |