IT Notices



Date Posted: 10/09/20 12:56 PM

We are aware of intermittent issues authenticating to services from off-campus networks that use Microsoft authentication. This includes Office 365 services, such as email, and Zoom. IT has a high priority support ticket open with Microsoft.

Date Posted: 10/07/20 1:55 PM

Microsoft 365 Service Outage

Update 5:20 PM:Microsoft is reporting all user services as healthy now. Please contact the Help Desk if any further issues are encountered. The latest status update from Microsoft is below:

Microsoft is providing updates on the current service outage here:

Title: Can't access Microsoft 365 services


User impact: Users may be unable to access Microsoft 365 services.


More info: Users may see impact to the following Microsoft 365 services:


SharePoint Online/OneDrive for Business - Services are healthy

Microsoft Teams - Services are healthy

Microsoft Forms - Services are healthy

Microsoft Threat Protection - Services are healthy

Microsoft Intune - Services are healthy

Exchange Online - Services are healthy - Services are recovering

Admin center - Services are recovering


Current status: We're conducting final validation measures on the remaining impacted services to ensure that we have reached full recovery.


Scope of impact: Any user who is attempting to access the impacted services could be impacted by this event.


Start time: Wednesday, October 7, 2020, at 6:10 PM UTC


Root cause: A change to network infrastructure caused impact within Microsoft 365 services.


Next update by: Wednesday, October 7, 2020, at 10:30 PM UTC

Date Posted: 10/07/20 1:45 PM

There is an ongoing issue connecting to Office 365 services including email. This appears to be a widespread Microsoft service disruption. More information will follow.

Date Posted: 09/30/20 8:06 AM
***Phishing Alert! If you receive the email message below, please delete. Do not click on the attachment. If you have clicked on the attachment, please contact the Help Desk (504-568-HELP), or your local PC Supporter immediately. Thank you.

From: Ali, Lobna H. <> Sent: Wednesday, September 30, 2020 7:11 AM Subject: Action Required !


This email is to notify all students and staff that we will be carrying out email validation exercises. We will need you to confirm that your email is still in use. please click here  now to keep your account active.








This message and any accompanying documents may contain information that is confidential, privileged, or exempt from disclosure under applicable law and is intended for the exclusive use of the addressee. If you are not the intended recipient, any disclosure, copying, distribution, or any action taken or omitted in reliance on this message is prohibited. Although this email and any attachments are believed to be free of any virus, it is the responsibility of the recipient to ensure that it is virus-free and no responsibility is accepted by the sender for any loss or damage arising from its use. 

Date Posted: 09/28/20 5:07 PM

Microsoft 365 Service health status

Update - 7:36 PM: It appears services are operating normally again. Contact the Help Desk at 504-568-HELP (x4357) if you encounter any further issues.

The following is the latest status from Microsoft:

Title: Can't access Microsoft 365 services

User Impact: Users may be unable to access multiple Microsoft 365 services.

More info: Users may be unable to access any services that leverage Azure Active Directory (AAD) including Outlook, Microsoft Teams and Teams Live Events as well as Additionally, Power Platform and Dynamics365 properties are also affected by this incident. Existing customer sessions are not impacted and any user who is logged in to an existing session would be able to continue their sessions.

Current status: Our mitigation strategy was successful in allowing users to sign into the previously impacted services. Our internal monitoring has validated this recovery and we have received positive confirmation from customer reports. We’ll continue to monitor the service and provide updates on full recovery to remaining impacted users.

Scope of impact: Any user may experience access problems for Microsoft 365 services.

Date Posted: 5/13/20 1:00 PM

Please note that users are currently experiencing issues connecting to Outlook on the Web (OWA). We are aware of this issue and are working to have it resolved as soon as possible. As a workaround, we advise accessing mail through Outlook for desktop, Citrix, or mobile.