Archived 2014 IT Notices

The Production PeopleSoft Campus Solutions application will be unavailable Tuesday, Dec. 23^rd from 6:00 pm to 6:10 pm for maintenance. During the maintenance, Academic Self-Service will be unavailable. An email notification will be sent when the system is available.

The Production PeopleSoft HR/Payroll application will be unavailable Tuesday, Dec. 23^rd from 5:30 pm to 8:30 pm for maintenance. During the maintenance, Employee Self-Service will be unavailable. The HR/Payroll Reports database will be unavailable for about 10 minutes starting at 6pm on Dec. 23^rd.  An email notification will be sent when the systems are available.

Supporters please be aware that there seems to be an authentication issue affecting Outlook for users inside the LSUHSC network. Users are being prompted for their password when using Outlook in Citrix and in some cases from their desktop client.  It may be the case that they have to enter username as lsumc-master\username as well. We are working to resolve this issue and we will update you as our efforts to remediate this issue progress.

The Production PeopleSoft Campus Solutions application will be unavailable Monday, December 1st, from 6:00 to 6:10 for maintenance.  During the maintenance, Academic Self-Service will be unavailable.  An email notification will be sent when the system is available.

Additionally:

The Production PeopleSoft HR/Payroll application will be unavailable Monday, December 1^st from 5:30 pm to 8:30 pm for maintenance. During the maintenance, Employee Self-Service will be unavailable. The HR/Payroll Reports database will be unavailable for about 10 minutes starting at 6pm on Dec. 1^st.  An email notification will be sent when the systems are available.

The Production PeopleSoft Campus Solutions application will be unavailable Thursday, November 20^th  from 5:00pm to 8:00pm for maintenance.  During the maintenance, Academic Self-Service will be unavailable.  An email notification will be sent when the system is available.

Additionally:

The Production and Reports PeopleSoft HR/Payroll application will be unavailable Thursday, November 20^th  starting at 6pm for about 10 minutes for maintenance.  During the maintenance, both databases as well as Employee Self-Service will be unavailable.  An email notification will be sent when the system is available.

LONI has announced QB-2, LONI's newest HPC cluster. 　This cluster is a state-of-the-art upgrade to the original QueenBee cluster. 　QB-2 is a 1.5 PetaFlop Peak Performance NVIDIA GPU accelerated cluster. 　QB-2 has 480 nodes each with 20 Intel Ivybridge 2.8 GHz cores, 64 GB of RAM, and two NVIDIA K20X GPUs. There are 16 nodes that have two Intel Xeon Phi 7120P co-processors, 4 nodes that have two NVIDIA K40 GPUs, and 4 big memory nodes with 1.5 TF of RAM.

According to Lonnie Leger, Executive Director of LONI, QB2 landed 46th in the world in the November 2014 edition of the TOP500. You can read more at http://top500.org/list/2014/11.

QB-2 is now open in friendly user mode (qb.loni.org). 　LONI welcomes the LONI community to use the new cluster, but notes that everyone should realize that QB-2 is still undergoing some deployment and is a work-in-progress. 　If you see problems, please report them to sys-help@loni.org so that they can fix them. 　The cluster may need to be taken off-line occasionally to makefixes during this friendly user period. There is a QB-2 user guide on the LONI website: http://hpc.loni.org/docs/guides.php?system=QB2

With the deployment of this cluster, LONI will start decommissioning the older 5-teraflop clusters located at the LONI member sites. 　LONI’s plan is to stop job submissions on Painter, Poseidon, Oliver, and Louie on December 1, 2014. 　Shortly thereafter these clusters will be powered down. 　Eric will remain on-line for an extended period of time. Please make plans to move the files you wish to keep off these clusters to save them.

If you have any questions or concerns, please contact us by sending email to sys-help@loni.org.

This information was reported by:
Sam White
Director
High Performance Computing (HPC)
Frey Computing Services, Room 343
Louisiana State University
Baton Rouge, LA 70803
Phone: 225-578-8936

REMINDER, this Sunday, 11/2 (notice addition about ADT process)

Pelican Staff, IT Directors and Pelican Champions,　

We are scheduling a downtime for November 2^nd to handle the time change.　

We will bring EPIC down at 1:50AM and keep it down till a little after the second 2AM.　 EPIC will be live for the ADT recovery at 2AM. Code Pelican will be activated during this time.　 Make sure your BCAs are up to date with the latest reports.　

ADT staff will begin using the ADT Downtime icon AFTER the downtime to enter admits/transfers/discharges.　 ADT administration, please make sure your staff responds when they are through.

You will have Read Only and BCA reports during the downtime.

Thanks,

Barbara Luce

Operations Director – System Infrastructure

During the maintenance window on Saturday, October 25, 2014, the Network and Security groups will activate connectivity to the Internet through the New Orleans data center. Internet access may be momentarily interrupted during the maintenance window. Should you have any questions or concerns, please feel free to contact us.

Scope: Establish Internet connectivity in the New Orleans data center.

Impact: Internet access may be momentarily interrupted during the maintenance window.

Maintenance Date/Time: Saturday, October 25, 2014 from 3:00 AM to 6:00 AM

We will be applying updates to our SSLVPN appliances during the October 11, 2014, maintenance window.

We are configured with redundant SSLVPN devices.　 We will be applying the update to the standby node first and will then failover to it prior to upgrading the primary node.　 No downtime is expected, but it may be necessary to reconnect any sessions that may be reset during the failover.　 We anticipate it should take about 30 minutes to complete the upgrade.

Possible services affected during the maintenance window:

•　　　　　　　　 Juniper Network Connect

•　　　　　　　　 PeopleSoft

•　　　　　　　　 Moodle

•　　　　　　　　 Citrix

The Department of Public Safety Data Center (DPS) has scheduled UPS maintenance for this Saturday, October 4, 2014 from 9:00 to 10:00 AM. During this maintenance window, the data center will transfer to backup generator power. No interruption in service is expected. Computer Services staff will continue to monitor DPS systems and staff will be available if issues arise.

Apple releases iOS 8.0.1 update, but sources have reported serious issues, including no cell service after update.   Please read the attached article: http://bgr.com/2014/09/24/ios-8-0-1-bugs/

You may want to hold off on upgrading to the just-released iOS 8.0.1. Both 9to5Mac and MacRumors are reporting the “multiple” users have encountered some serious bugs with the newest update, including both “no cell service and broken Touch ID.” On iPhone user cited by 9to5Mac said that his phone was “basically useless” after installing the update, which means that you should definitely be wary about installing it yourself until we learn more about possible causes for these bugs.

APPLE NEWS:  How to uninstall 8.0.1:

http://www.cultofmac.com/297568/downgrade-apples-buggy-ios-8-0-1-update/?utm_medium=twitter.com&utm_source=applenws.com

First disable Find My iPhone on your iPhone by going to Settings >> iCloud >> toggle off Find My iPhone. Then connect your device to a Mac, open iTunes and follow these steps.

1. Download iOS 8.0 (You can find a list here)

2. Open the iPhone page on iTunes.

3. Hold Option and click Restore iPhone

4. Select the iOS 8 IPSW firmware you just downloaded.

5. Click Restore and wait for iTunes to work it’s wonders.

The entire process shouldn’t take longer than 30 minutes.

Read more at http://www.cultofmac.com/297568/downgrade-apples-buggy-ios-8-0-1-update/#ZwxAAc2bzxh2YEAx.99a

Apple is releasing iOS 8 on September 17 (TODAY!)

Apple is also releaseing new iOS 8 smartphones on September 19th. Changes in iOS 8 require changes in Citrix Receiver for proper operation. Citrix is committed to providing a Receiver for iOS update with full support of iOS 8 to enable users to upgrade to iOS 8 shortly after its availability. Customers are advised to update to iOS 8 when the Receiver update is available.

This document provides answers to questions customers or users might have regarding our Citrix Receiver for iOS as they upgrade to the new Apple iOS 8 or acquire new iOS 8 devices.

FAQ

What is the Citrix recommendation to customers using Receiver on iOS devices?

Citrix recommends that customers should not upgrade to the new iOS 8 until we release a fully compatible version of Receiver for iOS 8.

How will users of Receiver and XenApp and XenDesktop be impacted?

The currently available Citrix Receiver (version 5.9) will not properly function on iOS 8 devices. Users will be impacted only if they upgrade to iOS 8 before Citrix makes available Receiver 5.9.1, the update that will be fully compatible with iOS 8.

What happens if a user upgrades to iOS 8 with Receiver 5.9 already installed?

For users with Receiver 5.9 running iOS 6 or 7 who update to iOS 8, they will be able to use virtual applications that they have already been using (subscribed apps). However, they will lose the ability to add new apps to Receiver when using either StoreFront or Web Interface. Instead, users can manually open subscribed apps in Receiver 5.9 from within Safari.

When will the iOS 8-compatible Receiver be available?

Citrix is doing everything in its power to release the update as soon as possible. Apple’s new iOS 8 introduces many amazing new features and adds hundreds of new APIs, some of which required changes in Receiver. Citrix is readying an update, designated Receiver 5.9.1, suitable for operation with iOS 8 (and iOS 6/7). It will be available for download from the App Store in early October.

What happens if a user purchases a new iOS 8 device, or upgrades to iOS 8, and then installs Receiver 5.9 ahead of the update?

Users of Receiver for iOS purchasing a new iOS 8 device—or upgrading to iOS 8 and then installing Receiver 5.9—will be able to configure Receiver 5.9 but will not be able to add or use applications. However, users can manually open subscribed apps in Receiver 5.9 from within Safari.

How will users learn of the Receiver for iOS update?

When available on the App Store, users who have installed Receiver will automatically be notified. Customers can also check for updates about availability of Receiver 5.9.1 on the following Citrix support page:

http://www.citrix.com/support/receiver-iOS8 .

If a user upgrades to iOS8 and can no longer use Receiver, is there any recourse?

The only recourse is to wait for the Receiver update.

The Production PeopleSoft Campus Solutions application will be unavailable Wednesday, August 27^th from 5:00pm to 9:00pm for maintenance.　 During the maintenance, Academic Self-Service will be unavailable.　　An email notification will be sent when the system is available.

The Department of Public Safety Data Center (DPS) has scheduled a generator failover test for this Saturday, August 23, 2014 beginning at 8:00 AM and lasting until 4:00 PM. No interruption in service is expected. Computer Services staff will continue to monitor DPS systems and staff will be available if issues arise.

The Department of Public Safety Data Center (DPS) has scheduled a generator failover test for this Saturday, August 9, 2014 beginning at 8:00 AM and lasting until 9:30 AM.  No interruption in service is expected.  Computer Services staff will continue to monitor DPS systems and staff will be available if issues arise.

We have found an issue in the PeopleSoft Financials PS9FSRPT database that the DBAs are working to correct. The process scheduler will be unavailable this morning while they address the issue. The data in RPT is an accurate reflection of last night’s backup, however, 　you will not be able to run reports while they fix the scheduler problem.　 We will send notice once the scheduler is available,

The PS9FSPRD database is unaffected by this issue. We apologize for any inconvenience.

Pelican Staff, IT Directors and Pelican Champions,

Saturday is the big day for the EPIC 2014 upgrade.　 The system will be taken down at 8AM Saturday morning.　 Code Pelican will be activated at this time.　 READ Only will be available until production comes back up but also make sure your BCAs are up to date with the latest reports.　 Also, make sure the ADT staff is ready during this time period to do ADT recovery.　 　Please make sure that the ADT staff that is working Saturday is receiving these emails and has the ADT Downtime icon.

*Technical downtime:

Will last approximately 3 hours, during which time no one aside from Pelican Technical staff may log on to Pelican

*ADT Recovery

Immediately following the Technical Downtime, local Registration staff at each hospital will begin entering ADT transactions that occurred during the Technical Downtime.

The technical team and analysts have been working on steps for this upgrade for about a year now.　 We have practiced this process several times but there are 1036 steps to go thru and as you all know, issues can arise.　 Hopefully all goes smoothly.　 We appreciate your patience if issues arise and are being worked.

During the maintenance window on June 28, 2014, from 3:00 am to 6:00 am, the Network group will perform the following tasks:

Scope:

HCSD New Orleans circuit moves to allow the install of a new 10-Gigabit module in the RCB Core router:
• The N.O. HCSD Metro Ethernet circuit will be relocated to another module.
• The N.O. Router uplink will be relocated to another module.

Impact:

The hospitals with backup circuits should experience little or no downtime. Downtime is expected to be less than one hour for the clinics that do not have redundant connections. Sites impacted are:
• Bogalusa
• Lallie Kemp
• Washington St Tammany
• Depaul Mental Health Unit
• ESU
• OB/GYN Clinic
• HOP Clinic
• LB Landry
• Daughters of Charity
• St Thomas

On Wednesday, June 18^th, from about 5:00 pm – 10:00 pm, a SAN engineer will be working on site with us at DPS to install new drive enclosures to the New Orleans “Exchange SAN” and the HCSD “Pharmacy/Document Imaging SAN”. This is part of a proactive service that is being provided at no cost, in order replace a number of existing hard drives that have been determined to be at risk of shorter than usual life expectancy by their manufacturer. The suspect drives will be replaced with brand new drives that are expected to have normal life expectancy. (This is more or less a “voluntary recall” being orchestrated by the drive manufacturer and Dell, at no cost to us.) No downtime is anticipated as a result of this maintenance. After the new drive enclosures have been installed, existing data will gradually be mirrored/migrated from the existing drives to the replacement drives over a period of 1 – 2 weeks, as a low-priority, low-impact process. The data migration is not expected to have any noticeable effect on performance. Once all the data has been migrated, we will remove the old drives and prepare them for destruction. Then Dell will return at a later date to reclaim the empty drive enclosures. Please let me know any questions.

Pelican Staff, IT Directors and Pelican Champions,

Tonight, June 17th at 8pm the network team will be updating firmware on Network devices that will affect EPIC access.   This will cause a disconnect of up to 15 minutes.   We will notify those users that have an active session  at 7:50pm that they will be losing their session at 8.

I won’t call a downtime unless something goes wrong and the upgrade has to be backed out.

During the maintenance window on June 7, 2014, from 3:00 am to 6:00 am,  the Network and Security groups will perform the following tasks:

Scope:

Backbone Circuits Move:

• The N.O. – B.R. long-haul Ethernet circuit will be relocated to a different Cisco system.
• The N.O. – B.R. LONI MPLS connection will also be relocated to a different Cisco system.

Firewall Memory Upgrade:

• The memory in the firewall appliances in Baton Rouge will be upgraded

Impact:

Since the circuits and firewalls are configured to provide redundancy, we do not expect any significant downtime during this maintenance. However, during the failover of the circuits and firewalls, the users may experience brief outages (up to 30 seconds) when accessing the following:

•          New Orleans data center
•          Baton Rouge data center
•          Commodity Internet/Internet 2
•          VPN Connections
•          Remote login (remote.lsuhsc.edu)

Should you have any questions or concerns about this maintenance, please feel free to contact us.

Moodle will be unavailable for approximately 4 hours on Sunday, 6/1 from 3:00 am until 7:00 am.   The outage is needed to run a scheduled disk scan of the New Orleans campus Moodle file server.

PeopleSoft Financials Scheduled Downtime This Weekend

The Financials Production database will be down for maintenance from 5:00 p.m. today, Friday May 23rd, until 2:00 a.m. Saturday morning.

The Financials Reports database will be down from 10:00 p.m. tonight
until early Sunday morning.

During this maintenance, PeopleSoft's PeopleTools will be upgraded.
Documentation describing a few minor visible differences
has been distributed via email to all Financials users.

Reminder:

Pelican Staff, IT Directors and Pelican Champions,

Our monthly maintenance is this Friday, May 23rd at 1am.　 We will failover between the EPIC servers and do windows patches to the Interface Engine servers.　

• EPIC PRODUCTION DB failover – 10 minute downtime in Production　(Current sessions will be disconnected and no new sessions can occur during this time) We message the active EPIC users that this is about to occur.
• BR Openlink engine patches and reboot - 　interfaces will be down for the time to reboot and reconnect but all messages will be queued
• SHV Openlink/Corepoint engines patch and reboot – interfaces will be down for the time to reboot and reconnect but all messages will be queued

Congratulations on your recent graduation from LSUHSC.　 There are two important pieces of information we would like to make you aware of regarding your computer account post graduation.　 First, per University policy your LSUHSC email account will remain active for a period of 60 days.　 Please take this time to migrate any information you may wish to save to an alternate email address.　 You will be reminded 10 days prior to the end of this period that access to your email account will be discontinued.　 At this point you must take all final steps to remove necessary information.　 Secondly, as a post graduate you will be provided with PeopleSoft Self-Service access for a period of 5 years.　　 To access Self-Service, you must continue to use your existing network logon id. (If you are active with LSU then ignore this email.)

Please save the following links for future reference:

·　　　For password change/reset: https://www.lsuhsc.edu/changepassword/

·　　　To access PeopleSoft Self-Service:https://remote.lsuhsc.edu/

Best wishes to you on your future endeavors from the staff at Computer Services.

Commencement streaming is now available. The new link is: http://mediasite-ent.lsuhsc.edu/Mediasite/Play/e061c359e5d74b2bba122d9fdb55c99f1d

Equipment and connectivity problems encountered this morning have resulted in the commencement stream not functioning.　　 A recording, of as much of the ceremony as was captured, should be available on Monday, 5/19.

PeopleSoft Faculty Self-Service will be unavailable tonight, May 6^th from 8:00pm to 9:00pm for maintenance. During the maintenance, the system will be unavailable for users with Faculty Self-Service access. Other users such as students will still have access. An email notification will be sent when the system is available.

About 3:05 PM today Monday May 5, 2014 we incorrectly set an MX record that caused email to bounce for email sent from the internet to anyone @LSUHSC.edu. Internal email should not have been affected. The problem was corrected at 3:30 PM, but the MX record has a TTL of 1 hour so we expect that some emails could have continued to bounce until 4:05 PM. The problem should be corrected now.

XP Issue Update:

Microsoft reports that its latest Definition update, 1.171.64.0, corrects this problem.  We have run the update on test systems with success.

This update has been approved and is being pushed out through the SCCM server but may take another two hours to update on all systems.

The definition file is in the V:\Pub\sccm\definition folder.  You can run the mpam-fe.exe to manually install the update.  Note that this is a silent install and can take a few minutes to complete.  You can monitor the installation in task manager.  While running it will display mpam-fe.exe in the processes tab.

Let us know if you have any questions with the process.

Attention Supporters, re: XP issue:

We are aware of issues with XP workstations that were generated by Microsoft Forefront and Endpoint Protection anti-malware software.   We have contacted Microsoft and they are in the process of gathering a work around for us.   In the meantime, we have one work around that was tested and can be used until a permanent solution is found.

For now, we are noticing that if you log into the system and ride out the errors it will stop reporting an error. This may take 15 minutes or so. Our test systems have then allowed the user to select ok on the pop up box and work normally. A few supporters have reported that selecting either OK or Cancel has resulted in a computer system locking up so have instructed their users to ignore the box and work around it. This is not optimum but does allow work to continue.

We will send out updates, as we have them.

Two downtime notices:

The Production and Reports PeopleSoft HR/Payroll application will be unavailable Wednesday, April 16th 　from 5:30pm to 5:40pm for maintenance.　 During the maintenance, Employee Self-Service will be unavailable.　 An email notification will be sent when the system is available.

The Production PeopleSoft Campus Solutions application will be unavailable Wednesday, April 16th 　from 5:00 pm to 7:30 pm for maintenance.　 During the maintenance, Academic Self-Service will be unavailable.　　An email notification will be sent when the system is available.

The LSU Health Remote Access Portal (remote.lsuhsc.edu) will be upgraded to a new service package starting tonight at 10pm (April 9^th).　 The portal may be unavailable momentarily during this time when the active/passive nodes switch roles.　 No extended downtime is expected, and any existing sessions should be transferred between the nodes.　 The next time users sign into the Network Connect connection method they will be required to upgrade the client components.

Please send any issues encountered to security@lsuhsc.edu or contact the help desk.

The DPS firewall upgrade scheduled for 5PM today, has been moved to 10Pm tonight.

The DPS firewalls will be upgraded tomorrow afternoon (Thursday, 3/27) starting at 5:00 PM. The upgrade should be complete by 6:00 PM. No network outages are expected as the firewalls are configured as a cluster. If you have any concerns please contact Information Security.

Pelican Staff, IT Directors and Pelican Champions,

Our monthly maintenance is this Friday, the 28^th at 1am.　 Our normal monthly maintenance is for failover between the EPIC servers and windows patches to the Interface Engine servers which will be happening.　 Plus this time we have to do an upgrade to Cache(part of EPIC) in preparation for the 2014 upgrade.　 This will extend our downtime till ~2:15. 　 Code Pelican will be activated during this time.　 Make sure your BCAs are up to date with the latest reports.　 Also, make sure the ADT staff is ready during this time period to do ADT recovery.　

You will have Read Only and BCA reports during the downtime.

Tonight, during the 3:00 AM maintenance window, we will be applying Microsoft Updates to the New Orleans Microsoft Threat Management Gateway server that allows ActiveSync/OWA/Outlook Anywhere access from off campus and from mobile devices. The only disruption to these services will be during the server reboot, which generally takes about ten minutes. We will send a follow-up message when the maintenance is complete.

Electrical work will be performed at the DPS Data Center on Saturday. No outages are expected. More info at: http://bit.ly/11VK99j

The Production and Reports PeopleSoft HR/Payroll application will be unavailable Thursday, March 13th  from 6:00pm to 6:10pm for maintenance.  During the maintenance, Employee Self-Service will be unavailable.  An email notification will be sent when the system is available.

The Production PeopleSoft Campus Solutions application will be unavailable Thursday, March 13th from 5:00 pm to 8:00 pm for maintenance. During the maintenance, Academic Self-Service will be unavailable. An email notification will be sent when the system is available.

The problem accessing LSUHSC resources like Citrix and VPN from outside the network has been resolved. Please let us know if you experience any more issues.

To troubleshoot the problem with the UPS the technician needs to route power to the UPS and eliminating the bypass currently in place.  In order to route power through the UPS again requires that the data center be powered down.  A time will be scheduled for the outage in order for troubleshooting to continue.

Applications are running successfully in the New Orleans data center.  A technician from Nolan Power is scheduled to be on-site at 4:00 p.m. to check the UPS.

It is unknown whether an additional downtime will be needed to switch back to the UPS once repairs have been completed.

UPS has been bypassed and power has been restored to the RCB data center.  The systems are coming on line and will have to be tested, but network connectivity has been restored.

The UPS is still na issue and the problem will be investigated.

The LSUHSC electrician is onsite at the New Orleans data center to address what appears to be a problem with a breaker providing a power feed to the UPS causing a power outage to the New Orleans data center. The DPS data center housing our production equipment 　is not experiencing any issue. 　

Some Outage Impacts to Users:

• Access to LONI and LaNet from the RCB
• Access to the Dental School, the LHN Clinics, Children’s Hospital, and the Foundation
• ILH, LJC, LAK, BMC/WST are experiencing degraded access to Epic and RIS/PACS
• The School of Nursing and The School of Public Health have several servers in the RCB data center.
• Research servers and SANs located in the RCB data center.
• The Wellness Center server, Aphelion, is inaccessible.
• Citrix published apps for ILH cardiology CVWebEcho, CVWebCathLab are inaccessible.
• Digital Signage cannot be updated so is displaying old weather maps.

A subset of LSUHSC-NO VCAF departmental file shares will be offline for maintenance on Saturday, January 25, 2014, from 5:00 – 6:00 am.  (These are often referred to as "mapped network drives", "T-drives" or "U-drives", etc.) The affected file shares will be inaccessible from approximately 5:00 am to 6:00 am. All file shares should be back on line by 6:00 am. However, Archived File Placeholders located in these shares will initially appear to be "missing" immediately after 6:00 am. Placeholders in these shares will gradually "reappear" throughout much of Saturday and possibly into Sunday. Most placeholders represent files that have not been accessed for more than a year. If you need to access an archived file over the weekend, and cannot wait for the file placeholder to reappear, please contact the Help Desk.　　 Our Server Group has utilities that can be used to recall targeted archived files as needed.　Only shares that pertain to the following departments/areas will be affected by this maintenance:

VCAF:
Accounting
Audit
Community Affairs
HRM
Purchasing
Sponsored Projects
Administration and Finance

This Saturday, we are preparing to upgrade Exchange to the latest rollup - RU4 for Exchange 2010 SP3. 　Most of the upgrade process should be transparent to the users, due to the redundancy for most server roles. 　We do anticipate about a minute of downtime for each Exchange database as it is failed over to another node, and again when it is failed back. 　Since we need to coordinate the effort with Shreveport and HCSD supporters, we will be doing this maintenance on Saturday, beginning at 8:00 am in N.O., with the mailbox server updates probably starting before noon at all three sites.

Pelican Staff, IT Directors and Pelican Champions,

Our next scheduled downtime will be January 17th at 1am-2am.　 This is to apply the required SU patches to both EPIC Cache and Hyperspace.　 Code Pelican will be activated during this time.　 Make sure your BCAs are up to date with the latest reports.　 Also, make sure the ADT staff is ready during this time period to do ADT recovery.　

You will have Read Only and BCA reports during the downtime.

The migration of the Archived File Placeholders completed overnight. This maintenance is complete.

The migration of all files, minus the archived file placeholders, has completed.   All shares have been recreated.   If anyone has any trouble with mapped drives they should be advised to log off and log back on.

The migration of archived file placeholders to their new permanent location will begin shortly, and the archived file placeholders should gradually reappear in users’ mapped drives throughout the day.

On Wednesday, 1/15, beginning at 10:00 PM, the LSUHSC-NO email archiving services will be brought down in order to apply a service pack to the email archive servers.  The expected downtime is six hours.  While the email archive services are down, users will not be able to access items in the LSUHSC-NO email archive.  Notice will be sent to LSUHSC-Support once the email archive services are back up

A subset of LSUHSC-NO departmental file shares will be offline for maintenance on Saturday, January 11, from 5:00 – 6:00 am.   (These are often referred to as “mapped network drives”, “T-drives” or “U-drives”, etc.)  The affected file shares will be inaccessible from approximately 5:00 am to 6:00 am.  All file shares should be back on line by 6:00 am.   However, Archived File Placeholders located in these shares will initially appear to be “missing” immediately after 6:00 am.   Placeholders in these shares will gradually “reappear” throughout much of Saturday and possibly into Sunday.   Most placeholders represent files that have not been accessed for more than a year.   If you need to access an archived file over the weekend, and cannot wait for the file placeholder to reappear, please contact the Help Desk.   Our Server Group has utilities that can be used to recall targeted archived files as needed.   Only shares that pertain to the following departments/areas will be affected by this maintenance:

   VCAA

Administration
Animal Care
Campus Health
Financial Aid
Graduate Studies
Library
Registrar
Research
Technology Transfer

·        VCIS

Environmental Health and Safety
Physical Plant
University Police

·        Auxiliary Enterprises

·        Human Development Center

Everyone,

The HMM pharmacy system will be going down, TONIGHT, Wednesday January 8^th at 10PM, to update the FDB for November. Expect a 2 hour down time. Watch your emails to remind you when to log out and when to log back into the system. Not remaining out of the HMM system during maintenance could prolong the downtime.

Utilize your downtime procedures. Reminder: Alert other departments who will be affected. (Nursing, Respiratory, and consider alerting local IT and others that may be beneficial)

1.　 Patient Touch (PSS) will not receive any new orders for patients. (Inpatient ADT will come from Siemens, so it will NOT be affected). Nurses will still be able to document with Patent Touch device for existing orders.

2. Pyxis will not receive new admit information nor any orders from HMM. ( 24hr facilities place on override)

Thank you for your cooperation

Dustin Abshire,CPhT

Pharmacy Information Specialist

LSU-HCSD

The Production PeopleSoft HR/Payroll application will be unavailable today, Thursday, Jan. 2^nd from 6:00 pm to 9:00 pm for maintenance. During the maintenance, Employee Self-Service will be unavailable. The HR/Payroll Reports database will be down from 6:30pm to 6:40pm. An email notification will be sent when the systems are available.