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Desktop Application Support

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To use LSUHSC's Exchange e-mail services on your computer you must use Microsoft Outlook.and be connected to LSUHSC's network.

Outlook How To Topics

Steps to Configure an Outlook Profile to use RPC Over HTTP

A Microsoft Outlook client that is configured to use RPC over HTTP allows LSUHSC users to access their mailboxes from outside the network without having to be connected through the VPN. The instructions that follow are the manual way to set up RPC over HTTP.  This is now the default "setup" when you allow Outlook to Automatically configure your email with your LSUHSC email account.  

Note: Clients must use Microsoft Outlook 2003 or newer. When using RPC over HTTP to connect to your LSUHSC mailbox, you will be prompted for your user name and password every time that you open Microsoft Outlook. When entering your user name, precede your user name with the domain name lsumc-master, followed by a backslash, e.g. lsumc-master\UserID

Configure Client

You can either create a new Outlook profile to use RPC over HTTP or you can modify your existing profile. 

To create a new profile:

  1. Click Start | Control Panel | Mail (or Mail (32-bit) if using a 64-bit O.S.) 
    Note - If the Mail application is not visible in the Control Panel, you may need to switch to Classic View, or you can search the Control Panel from the default Category View to locate the Mail application.
  2. Choose "Show Profiles"
  3. Press the "Add" button, give the profile a name, and press the "OK" button
  4. If the Auto Account Setup screen appears, place a check mark next to "Manually configure server settings or additional server types" and press the "Next" button
  5. Select “Microsoft Exchange” and press the "Next" button
  6. Enter the fully qualified domain name of the Exchange server (ex. mail.master.lsuhsc.edu)
  7. Optionally select the “Cached Exchange Mode” check box. Please review these considerations before deciding whether to use Cached Exchange Mode.
  8. Enter the name of the user account for the profile
  9. Click “More Settings”
  10. Click the Connection tab and select the checkbox “Connect to my Exchange mailbox using HTTP” at the bottom
  11. Click the “Exchange Proxy Settings” button
  12. Enter “mail.lsuhsc.edu” as the URL to use
  13. Make sure “Connect using SSL only” is checked
  14. Place check marks in the check boxes for using RPC over HTTP on both slow and fast networks.
  15. For authentication choose Basic Authentication
  16. Click OK twice, Next then Finish

To modify an existing profile to use RPC over HTTP:

  1. Open the Control Panel, and launch the Mail application (or Mail (32-bit) if using a 64-bit O.S.) 
    Note - If the Mail application is not visible in the Control Panel, you may need to switch to Classic View, or you can search the Control Panel from the default Category View to locate the Mail application.
  2. Choose "Show Profiles"
  3. Highlight the Outlook profile to be modified, and press the "Properties" button.
  4. Press the "E-mail Accounts" button
  5. On the "E-mail" tab of the "E-mail Accounts" screen, make sure the e-mail account of type "Exchange" is highlighted, and press the "Change" button
  6. Click “More Settings”
  7. Click the Connection tab and select the checkbox “Connect to my Exchange mailbox using HTTP” at the bottom
  8. Click the “Exchange Proxy Settings” button
  9. Enter “mail.lsuhsc.edu” as the URL to use
  10. Make sure “Connect using SSL only” is checked
  11. Place check marks in the check boxes for using RPC over HTTP on both slow and fast networks.
  12. For authentication choose Basic Authentication
  13. Click OK twice, Next then Finish

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