LSUHSC-NO Emergency Alert System

Text Messaging/Email FAQS

FAQs Index

What is the LSUHSC-NO Text Alert System?

In order to better communicate emergency information to the campus community, LSUHSC-NO has implemented the LSUHSC-NO Text Alerting System. Participation is not mandatory, but encouraged. To receive alerts, individuals must choose to be included in the system by providing their cell phone or personal email information during registration. There is no fee to subscribe, but users will have to pay regular text messaging rates through their cellular providers.

Who can use the LSUHSC-NO Text Alert System?

As part of the development of our emergency notification system, the LSU Health Sciences Center—New Orleans (LSUHSC-NO) Text Alerting System is now available to all faculty, staff, students and external affiliates such as Louisiana Healthcare Network and LSUHSC Foundation employees.

How will this system be used?

Once your cell phone number is registered, you would receive potential alert notifications related to dangerous or threatening situations or conditions (occurring or anticipated) in facilities owned by LSUHSC-NO on the downtown and Dental School academic campus. Be reminded that the purpose and intent of the Text Messaging Alert System is related to any form of identified emergency or threat to our university community.

Does my phone support text messaging?

Check your phone’s text messaging capability from the e2Campus test application.

Who will the emergency text notifications come from?

The text notifications will come from 'LSUHSC Alerts'.

What are the limitations of the system?

Emergency text messages are limited to approximately 160 characters. This means that text messaging is less about full communication and more about alerting.

When an alert is sent it traverses multiple provider networks and message delivery timing depends on the reliability of your service provider. Text messaging is an important part of our emergency alerting system that is used in conjunction more communicative alerting mechanisms

Other alerting mechanisms available at LSUHSC include e-mail, media notifications, web updates, on-campus digital signage, and even person-to-person phone trees.

How do I opt-in for text alert services?

To opt-in to the Text Alerting System you must have an LSUHSC-NO user ID. If you are on campus and are using Internet Explorer with our proxy server you will automatically be logged in to the system upon clicking Sign Up or Login. Users off campus or using other browsers will first receive a prompt to login.

If logging in from a public terminal or a system that is not yours while on campus, be sure that if you are not prompted to login, that you were logged in under the proper account by checking your name on the e2Campus webpage.  If you find that you were logged in under somebody else's account, log off the computer and log back in under your LSUHSC-NO user ID.

Where can I find answers to questions about the e2Campus system?

You may also contact the LSUHSC New Orleans Help Desk 24 hours per day and 7 days per week at (504) 568-HELP.

How many email addresses and phone numbers can I sign up with?

You can sign up with up to two phone numbers and two email addresses.  Note that it is not necessary to sign up with your LSUHSC-NO email address since mass email is a part of our emergency communication process.

What if I don't want to receive these messages when I go on vacation?

You may log into e2Campus through our login page and deactivate the phone number from e2Campus. Be sure to reactivate the number when you return from vacation. A tutorial is available for this process.

What can I do on my end to be sure that I receive the alerts?

For the email addresses that you have signed up with, make sure that you have adequate space available to receive an email. Unless you use email continuously throughout the day and leave it open, you most likely will not receive notice through email in adequate time.

For the mobile phones, be sure your phone is charged and you remain in an area where signal is adequate to receive a message. If you have a phone where you can recognize the sender and setup a special alert for this sender, you may want to do this for e2Campus when you receive your validation alert. Check with your phone vendor for information on if this is possible and how to do this.

If I receive a text alert on my cell phone, can I respond to the message?

Replies to alert notifications will not be received by LSUHSC. If you attempt to reply to the alert notification you will receive a new text message in response with the following message:

We are sorry but we did not understand your request. Please try again.

How may I opt-out of this service?

To opt-out you must login and change services to inactive for each phone number and email address you’ve added. This preserves your account and personal information but will immediately halt receipt of alert notices. If you’d like your account to be deleted, please contact Information Security at security@lsuhsc.edu to request that your account be removed.  A tutorial is available for this process.