Citrix StoreFront – Frequently Asked Questions (FAQ)

 

What kinds of Operating Systems, Devices, and Browsers will work with StoreFront?

StoreFront is designed to work with relative ease with Microsoft Windows, Mac, IOS (iPhone/iPad), and Android devices.   It is also works well with various web browsers, including Edge, Internet Explorer, Chrome, Firefox, and Safari.  Please see the platform-specific tutorials on the previous page for additional details.

Will I need to install any new software on my PC or laptop, or other device, in order to be able to connect to my Citrix desktops and applications using StoreFront?

If you already have Citrix Receiver, you should not need to install anything new to use StoreFront.  If you do not already have Citrix Receiver, you will be prompted to install the Citrix Receiver when you first visit the StoreFront site.   

How do I get to StoreFront?

From Windows workstations, simply open your preferred web browser (Edge, Internet Explorer, etc.), and browse to https://StoreFront.lsuhsc.edu.   You can also find a link for this address under Quicklinks in the upper right corner of the www.lsuhsc.edu website, as well as us under the MyLSUHSC page.  For non-Windows clients, please see their corresponding Tutorial document, a link to which can be found on the previous page.

I believe I may not have the latest Citrix Receiver installed on my workstation.  What should I do?

StoreFront should work fine with any 4.x version of Citrix Receiver, although we recommend avoiding version 4.10, because of an issue that 4.10 has with our current Citrix desktops.   Currently we are offering Receiver 4.12 as the newest version of Receiver that has been tested in our environment with StoreFront.  If you have been instructed to update your Receiver version, or if you just want to be more current, you should first uninstall Receiver from your workstation.   Go to Add/Remove Programs and uninstall any program with the name similar to Citrix Receiver or Citrix Web Plugon.  See the Troubleshooting section for additional details on how to install the new client.  Or, after uninstalling, just revisit https://storefront.lsuhsc.edu, and follow the prompts to install the current preferred version of Receiver from there.   Please see the various OS and browser-specific tutorials for additional details for installing if needed.

I received a message on my workstation asking me to download and update the Citrix Receiver.   Should I do so?

No.   Please do not update your Citrix Receiver using this method.   It could result in updating to a version of Citrix Receiver that has not been tested in our environment.  Instead, you should turn off the Auto Update feature of the Citrix Receiver altogether.  To do so, find the Citrix icon in the lower right corner of your Windows workstation, in the right-most part of the taskbar, which is often called the Systray.  You may need to click the small "up-arrow" in the lower right, to be able to see the Citrix icon.  Once you see the Citrix icon, right-click it, and then left-click on "Advanced Preferences".   Then click on "Receiver Updates".   Next, click "No, don't notify me", and click "Save".   Then you can close Advanced Preferences.

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