Guide for Shadowing or Logging Off Sessions in Desktop-New and PSDesktop-New

  1. First, log on to Citrix StoreFront at https://storefront.lsuhsc.edu
  2. Click on “APPS” as shown below:

    shadow-img01

  3. Find and click on “Citrix Director-XA7” as shown below:

    shadow-img02

  4.  The “Citrix Director-XA7” app takes up to a minute to launch.   If you get a certificate warning, select “Continue to this website”.   Then log on using your domain credentials:

    shadow-img03 

  5. Change “Filters” from Machines to Sessions:

    shadow-img04

  6. In the left hand column, find the user id, in blue font, for the session you wish to shadow or log off, and  then click on the blue text:

    shadow-img05

  7. You will now have an opportunity to make sure you have selected the session that want, or to switch to another session for the given user (likely to be rarely needed):

    shadow-img06

    Click on the desired session listed under Desktops, for example:

  8. Under “Session Details”, in the right hand column of the next page, you will see the options of Session Control, Shadow, and Send Message:

    shadow-img07

  9.  To Log Off, click Session Control and then select Log Off from the drop down.
  10.   To Shadow, click Shadow.   (Remainder of this doc is just for Shadowing.)
  11.    At the bottom of your screen, you will see the following.  Click on Open:

    shadow-img08

  12.   You will see a full-screen window open, with Windows Remote Assistance as the window title:

    shadow-img09

  13.   The end user will receive the following.   Advise them to click Yes if they want your help.

    shadow-img10

  14.   At this point, you will be able to see the user’s desktop, but will not yet be able to control it.   Both you and the end user will see the following toolbar in their desktop at this point, but only the end user will be able interact with the toolbar:

    shadow-img11

  15.   Now, at the top of your Windows Remote Assistance window, find and click on “Request Control”:

    shadow-img12

  16.   The end user will see a dialog box similar to the one below.   Instruct them to click Yes:

    shadow-img13

  17.  You are now in control of the remote session.   Once done, either the end user can click on “Stop Sharing”.  Then either you can close the Windows Remote Assistance window on your machine, or the end user can X-out the toolbar inside their Citrix Session:

shadow-img14