Troubleshooting Common DDP Issues
Problem: I forgot the password needed to access the USB device data
- Please contact your local IT supporter or LSU Health Help Desk and they will be able to assist in resetting the media password.
Problem: I inserted my USB drive and was not prompted for my password
- Review the following tutorials to access files on a DDP protected USB drive:
Problem: I tried running AccessEncryptedFiles, but it did not work
- Attempt to access the USB via another computer.
- If successful, use LSU Health FileS to share file