Troubleshooting Common DDP Issues

 

 

Problem:   I forgot the password needed to access the USB device data

Possible Solution:

• Please contact your local IT supporter or LSU Health Help Desk and they will be able to assist in resetting the media password.

 

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Problem:   I inserted my USB drive and was not prompted for my password

Possible Solution:  

• Review the following tutorials to access files on a DDP protected USB drive:

  • Access files stored on a DDP protected USB drive from a Windows computer

  • Access files stored on a DDP protected USB drive from a Mac

 

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Problem:   I tried running AccessEncryptedFiles, but it did not work

Possible Solution:

• Attempt to access the USB via another computer.
• If successful, use LSU Health FileS to share file 

 

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