Zoom Remote Control 

  1. Overview

    A remote support session allows you to remotely control and restart a Windows or macOS computer. The user initiating the support session can:
     
    • Request desktop control
    • Request application control
    • Request computer restart
       
  2. Prerequisites
     
    1. Zoom Desktop Client (Log into lsuhsc.zoom.us using SSO)
       
      • Windows: 3.5.44008.0314 or higher (LSU ZOOM ACCOUNT is version 4.64)
      • macOS: 3.5.44022.0314 or higher
      • Linux: 2.0.115900.1201 or higher
         
    2. Remote support feature enabled (see below)
       
  3. Enabling remote support feature

    Note: 
    Remote support session will not work at the same time as breakout rooms and will disable simultaneous screen sharing.
    1. To enable remote support feature once logged into your profile as shown below.

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    2. Select “Settings”

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    3. Scroll down until you see “Remote Control” and enable the button as below.

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    4. Sign out your zoom profile by selecting your zoom profile picture and choose sign out.

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    5. The next meeting that you are the host, you will see the “Support” button in your meeting controls.

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    6. Select “Remote Desktop Control” then select the participant from the list whose desktop you want to remotely control. Note, that only participants that joined by computer can be remotely controlled.

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    7. The participant selected will receive the following notice on his screen.

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    8. The participant has to select “grant permission” before remote control is granted.
       
  4. Request Application Control

    Select “Request Application Control” and then select the participant.

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    You can select any user that has joined with a computer. The participant selected will receive the following notice on his screen.

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    Once the participant grant permission, the participant will select the application to share.

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  5. Request Computer restart

    Select "Computer Restart" and then select the participant.

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    You can select any user that has joined with a computer. The participant selected will receive the following notice on his screen.

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    Select “Restart Computer” to restart the participant computer. The zoom meeting will rejoin after the reboot.