Frequently Asked Questions (FAQ)

Is there a limit on the number of participants in a Zoom meeting?

Yes, our licensing allows up to 300 hundred participants.

I am scheduling a meeting and expecting more than 300 participants, can I still use Zoom?

Yes, please contact the AV group at EnterpriseAVGroup@lsuhsc.edu.

What is considered a Zoom conference participant?

A device running a Zoom client that is connected to the meeting. The device can be a computer, phone, tablet ,etc.

Are there mobile Zoom apps?

Yes, apps are available for iOS and Android from their respective app stores.

Can someone participate in a Zoom meeting with a device that supports only audio?

Yes, each meeting invitation includes a phone number to dial into a conference.  The other participants in the conference will be able to hear the participant on the phone and vice versa.

What is my Personal Meeting ID?

Your Personal Meeting Room is a virtual meeting room permanently reserved for you that you can access with your Personal Meeting ID (PMI) or personal link, if applicable. You can start instant meetings with your PMI, or you can schedule a meeting that uses your PMI. For more information: https://support.zoom.us/hc/en-us/articles/203276937-Using-Personal-Meeting-ID-PMI-

When should I use my Personal Meeting ID?

Your Personal Meeting Room is ideal for use with people you meet with regularly. However, because it is always accessible with the same Meeting ID and personal link, it should not be used for back-to-back meetings or people you do not meet with regularly. Once a participant has the link to your PMI, they can join it at any time the meeting is in use, unless you lock the meeting or use the Waiting Room feature to admit participants individually.  For more information: https://support.zoom.us/hc/en-us/articles/203276937-Using-Personal-Meeting-ID-PMI-

What is the “Breakout room” feature and how do I use it?

Breakout Rooms allow you to split your Zoom meeting in up to 50 separate sessions. The meeting host can choose to split the participants of the meeting into these separate sessions automatically or manually, and can switch between sessions at any time. For information on how to set up and use breakout rooms: https://support.zoom.us/hc/en-us/articles/206476093-Getting-Started-with-Breakout-Rooms

What is the “Waiting room” feature and how do I use it?

The Waiting Room feature allows the host to control when a participant joins the meeting. As the meeting host, you can admit attendees one by one or hold all attendees in the waiting room and admit them all at once. For more information:  https://support.zoom.us/hc/en-us/articles/115000332726-Waiting-Room

Can I have a meeting with one of my patients using Zoom?

Each user needs to enable Zoom End-to-end Encryption prior to discussion of protected information. A tutorial for this procedure can be found here.

End-to-end encryption is an added layer of application security. Zoom can encrypt all presentation content at the application layer using TLS 1.2 with Advanced Encryption Standard (AES) 256-bit algorithm.  End-to-end encryption is also designed to facilitate HIPAA based compliance requirements. For more information: https://support.zoom.us/hc/en-us/articles/201362723-End-to-end-Encryption

Can I discuss confidential information in a Zoom call?

Each user needs to enable Zoom End-to-end Encryption prior to discussion of protected information. A tutorial for this procedure can be found here.

End-to-end encryption is an added layer of application security. Zoom can encrypt all presentation content at the application layer using TLS 1.2 with Advanced Encryption Standard (AES) 256-bit algorithm.  End-to-end encryption is also designed to facilitate HIPAA based compliance requirements. For more information: https://support.zoom.us/hc/en-us/articles/201362723-End-to-end-Encryption

Is there a limit to amount storage available for cloud recordings?

Yes, there is a limit to the amount of storage available for cloud recordings. We recommend choosing to record zoom meetings using local storage. Note that transcripts are only available through cloud recordings. If cloud recordings are used we recommend that you migrate these cloud recordings to local storage by following this tutorial.

Are transcripts only available through cloud recordings?

Yes, but you can migrate cloud recording to local storage in order to conserve space in our Zoom tenant by following this tutorial.

Can cloud recordings be migrated to local storage and removed from cloud storage?

Yes, and we recommend this as there is limited space available in our Zoom tenant for cloud storage. Follow the documentation on this page to migrate data from cloud to local storage.

What is the default location for local Zoom meeting recordings?

Paste the following into a Windows File Explorer window to access local Zoom recordings:

%USERPROFILE%\Documents\Zoom

  • ZoomAccessLocalRecordings

Can I use Zoom on multiple devices?

You can be signed in to Zoom on one computer, one tablet, and one phone at a time. If you sign into an additional device while logged into another device of the same type, you will be logged out automatically on the first device.
 

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