Outlook Web App Support

Problems frequently encountered using Outlook Web App (OWA)

  • If you've entered your login information but receive another login prompt then you may be experiencing one of the following problems:
    • Your ID or password was entered incorrectly -- Login again with the correct information 
    • Your account is locked or expired -- Contact the Help Desk at (504) 568-HELP (4357)
    • Your browser is not accepting cookies -- Change your browser's configuration to accept cookies 
  • Outlook Web App requires a web browser that supports frames and JavaScript. Your browser must also be configured to accept cookies. Download the latest version of Internet Explorer (free).
  • Contact the Help Desk for all other OWA related issues at (504) 568-HELP (4357).

Outlook Web App (OWA) Instructional Media

Migration to Exchange 2013

  • We are currently working towards upgrading our Exchange Servers from Exchange 2010 to Exchange 2013
  • Mailboxes are still on Exchange 2010, so most OWA functionality will be unchanged until mailboxes are moved
  • There is no option to select Public/Private computer in OWA 2013, or to specify the "Light" version
  • Make sure to log off of OWA whenever you are done, and close the browser session
  • One difference you will see is that our OWA login screen will be different (see screenshots below)

New Exchange 2013 Logon Page:

Exchange 2013 Logon Page

Previous Exchange 2010 Logon Page:

Exchange 2010 Logon Page