UPDATE: Troubles accessing articles via LibKey fixed

October 12, 2022 Update: This problem has been resolved, so you should be prompted to log in when needed while getting journal articles when connected to LSUHSC-Secure, the VPN, Citrix, or when in the 1542 building. If you run into any issues, please contact us with the citation of the article you’re having difficulty getting to as well as what network you’re using on your computer.

We are aware there is a problem that is affecting accessing articles via the LibKey products when connected via LSUHSC-Secure, the VPN, Citrix, or when in the 1542 building.

The authentication that is needed to get to articles is not being carried over to the links LibKey provides at this time. We are working with LibKey support to resolve the problem.

Until it is fixed, if you run into a problem when accessing an article via the Library’s link resolver or directly using any of the LibKey products, you can go to the journal’s web site using the Library Catalog or the E-Journals & E-Books A to Z List. You will be prompted to log in as needed to access articles.

If you need any help with this or any other Library resources, contact us.