Technical difficulties

RESOLVED: Thieme MedOne Education off-campus access

Thieme has resolved issues with off-campus access to Thieme MedOne Education and the Q&A module for histology.

Let us know if you continue to experience technical difficulties with any Thieme product.

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Original post: We are having technical difficulties with remote access for our Thieme MedOne Education ebooks collection. There is a workaround though, so please see below for the best way to access this resource. MedOne Education is a collection of over 100 basic and clinical science ebooks in subjects like anatomy, biochemistry, dentistry, immunology, microbiology, neuroscience, otorhinolaryngology, physical therapy, and more.  There is also a new Q&A module for histology. Check it out if you haven’t already.

Step 1 – Start at the Thieme MedOne Education web page: https://medone-education.thieme.com/ and sign in using OpenAthens:

(If you have not used OpenAthens yet, please see more instructions here: https://libguides.lsuhsc.edu/openathens.)

Step 2 – Select OpenAthens as the federation:

Step 3 – Select Louisiana State University as the institution:

Step 4 – Then sign up for a free MedOne Education account or log in if you already have one.

If you still have trouble accessing any MedOneEducation content, please contact a library staff member.

*Restored* — AccessSurgery, Emergency Medicine, Neurology and Case Files

McGraw-Hill was able to restore access to our subscribed collections.  If you continue to experience problems, please let us know.

Thank you for your patience!

**Original post**

McGraw-Hill accidentally turned off access to some of our paid subscriptions. Sorry for the inconvenience! Hopefully they will fix this as soon as possible!

RESOLVED (mostly): LWW Health Library technical difficulties

It looks like our LWW Health Library access has been restored.  We are still seeing a few books listed in our collections that we shouldn’t be seeing, but the good news is access is mostly fully restored.  LWW also opened up a few extra collections during the CovID-19 outbreak.  We have extra access to the following collections through May 19th: Clerkship/Clinical Rotations, PA Rotations and Specialties, and Exercise Science.  We will blog more about those and a few other things as soon as the details are wrapped up. Thanks to Ovid/LWW for offering us those extended trials during this challenging time.

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Original message:

LWW Health Library is having technical difficulties. They are working to resolve our access issues. I will update the blog with more information as it becomes available.

RESOLVED: AccessMedicine technical difficulties

Our AccessMedicine access has been restored.  We have institutional access to the following subscribed collections: Medicine, Emergency Medicine, Surgery, Neurology, and the Case Files Collection.  McGraw-Hill is also in the process of adding extended trial access through June 1st to the following collections: Physiotherapy, F.A. Davis PT Collection, Pediatrics, Cardiology, and Biomedical Science.  We will update the blog once those are all turned on.

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Original message: AccessMedicine is experiencing some technical difficulties. They are working on resolving the issues.

LearningExpress technical difficulties FIXED!

UPDATE! Learning Express is now fixed. Login functionality is working, and if you do not have an account yet, you can create a new one by clicking on the “Register” button.

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LearningExpress is not working right now. There is no way to log on or register as a new user. The company is aware of the problem, and hopefully a fix is on the way. Sorry for the inconvenience! We will update the blog once the problem is resolved.

ScienceDirect EBS Books: technical difficulties – FIXED!

Our ScienceDirect EBS Book Collection access is not working right. Hopefully they will fix it soon! Sorry for the inconvenience!

UPDATE!  This problem has been fixed.  If you have problems accessing our ScienceDirect EBS Book Collection, please contact a library staff member.

RefWorks Classic is back online, 10/30/17

RefWorks Classic (aka Legacy RefWorks) was not working this morning, but now it is back up and running.  Please let us know if you encounter any technical difficulties with this resource.

FIXED! AccessMedicine searching problems

UPDATE: This problem has been fixed, 2/3/2017.  Thanks for your patience!

AccessMedicine keyword searching is currently not working correctly. We have contacted McGraw-Hill in regards to this problem and will post an update once this has been resolved. In the meantime, the auto-suggested terms are working. Books can be accessed directly through the “Books” tab. Keyword searching is working in our other McGraw-Hill products: AccessEmergency Medicine, AccessSurgery, HemOnc Collection, and Case Files Collection.

FIXED! Thieme E-Book Library problems

UPDATE: This problem has been fixed, 2/16/2017.  The Thieme E-Book Library titles can be accessed on or off-campus through the INNOPAC catalog.  Thanks for your patience!

The Thieme E-Book Library is not working properly through our library catalog, INNOPAC.  The books can still be accessed on campus directly through the Thieme E-Book Library platform: https://ebooks.thieme.com/bookshelf or off campus through CITRIX.  Books can be read online or downloaded for offline use via iPublishCentral Reader, which is available on the Thieme E-Book Library website.  We are currently updating the links in our catalog and working with the publisher to fix this problem.

UPDATED! R2 Digital Library working again

r2-logoR2 is back in action!  Please let us know if you continue to have problems accessing these ebooks.

We apologize for any inconvenience this outage caused!

We are currently experiencing some technical difficulties with the R2 Digital Library.  The problem has been reported, and we will update the blog as soon as we find out more information.