RESOLVED: EBSCO Technical Difficulties

Update, 11/9/2021: EBSCO has resolved issues with their platform. If you continue to experience problems please contact the library: reference@lsuhsc.edu.

EBSCO has reported problems with multiple products including our EBSCO Discovery search system and EBSCO eBooks collections. They are working to resolve the issues. We will update the blog once everything is back to normal.

September New Books Display

This month the Isché Library is featuring some of our newest E-books on the New Books Display, located near the 3rd floor elevator.  If you would like information on how to access E-books, the circulation staff would be happy to assist you.

These books and many more are available for online access.

Featured E-books from ScienceDirect EBS Collection:

sciencedirectThe ScienceDirect EBS Collection is a group of e-books the LSUHSC Libraries have access to through June 2018. After that time, the most-used books will be added to the Libraries’ permanent collections.

Featured E-books from EBSCOhost:
logoEhostEBSCOhost E-books may be printed, saved, or emailed one chapter at a time.


Featured E-books from Ovid: Books@Ovid


Featured E-books from AccessMedicine:
AccessMedicineAccessMedicine E-books may be printed one chapter at a time.

These are just some of the latest additions to our E-Book collection.  E-Books can be accessed through our catalog and also through the various database links on our webpage.

EBSCO eBook technical difficulties

EBSCO is experiencing technical difficulties with the eBook collection. If you find that you are having trouble, try using Google Chrome for your browser. The EPUB Full Text book reader seems to be more reliable, so if you have a choice between PDF Full Text and EPUB, choose EPUB.
Thank you for your patience.


Alternate for off-campus access to EBSCOhost

UPDATE: As of 3:30pm CDT, our issues with off-campus access to EBSCOhost have been resolved. You might need to clear your browser’s cache and history to recognize any changes, but please contact us if you are still having trouble.


While we are still waiting for our issues with off-campus access to some resources to be resolved, we have come up with a workaround for databases and books available through EBSCOhost.

When off-campus, click this link; you will be asked to enter your LSUHSC user i.d. and password. You will then be taken to this page that displays the i.d. and password that can be used to access EBSCOhost databases such as CINAHL and Academic Search Complete, EBSCO Ebooks, and the E-Journals & E-Books A to Z List, along with links to the appropriate sites:

Password Page

Once you click on one of those links, you will see this login page:

Ebscohost Login

Enter the User ID and Password as described on the “Password Protected Database” page, and you should then be able to access the resource you need. If you clicked the link for EBSCOhost, you will be taken to the following page where you can choose which database you would like to use:

Ebscohost Choose DBs

Unfortunately, for our Baton Rouge LSUHSC/OLOL patrons, this workaround will not work while you are on the Baton Rouge campus. It will work, though, at any other location off-campus.

We do not have an estimate on when our off-campus issues will be resolved, but if you need any assistance in accessing this or any other Library resources, please do not hesitate to contact us.

Off Campus Access – 502 errors (resolved)

*Resolved Wednesday, August 23rd at 3:15pm*

We discovered this afternoon that Off Campus access to PubMed and to all EBSCOhost databases is returning a 502 error. Our IT support is working to resolve the issue, but we will probably be without off-campus access for the weekend. The same error appears when trying to access the databases through CITRIX.

Titles of individual journals through the catalog appear to be working. Please contact the Circulation Desk at either Library for additional help.


HaPI problems with link resolver

With the recent switch to EBSCOhost as our provider for HaPI (Health and Psychosocial Instruments), a complication has popped up: if you click the “LSUHSC-NO Check Full Text” icon you will not find a match for the article. This is occurring because there is a problem with the information sent from HaPI to our WebBridge Link Resolver.

If you click the icon, you will probably see a link to request the article via Interlibrary Loan, even though we may actually have access to that article. The best thing to do at this point will be to search the library’s catalog through the link provided on the link resolver page:

We will update as soon as this problem is resolved. However, if you need any help with this or any other Library resources, please contact us.


AHFS Consumer Medication Information replaces Lexi-PALs

Somehow in the summer doldrums, we missed that EBSCO was switching from Lexi-PALS to AHFS Consumer Medication Information. This free database (to EBSCO subscribers) is used to supplement health science databases.?á AHFS is an acronym for?á?áAmerican Hospital Formulary Service?« and is published by?áthe American Society of Health-System Pharmacists.?á?á It is updated monthly and information is available in both English and Spanish.

HaPI moves to EBSCO

Short list of EBSCO databases

EBSCO Screenshot


The Health and Psychosocial Instrument (HaPI) database is now available via EBSCOhost. HaPI is a bibliographic database which provides “information about behavioral measurement instruments. Information in the database is abstracted from hundreds of leading journals covering health sciences and psychosocial sciences. Additionally, instruments from Industrial/Organizational Behavior and Education are included.”

LSUHSC Libraries have had access to HaPI since the fall of 2001 via Ovid, but we switched suppliers on September 1st.

CINAHLPlus/Ebscohost is working again

EDIT 7:23 PM — Ebscohost is working now. Please call the circulation desk at 504-568-6100 if you continue to have connection issues.

Ebscohost is currently experiencing a problem. If you are tyring to access nursing journals or databases such as CINAHLPlus with full text, they are unavailable.

Try these nursing databases instead:
Nursing Consult
Nursing and Allied Health Source

Both are available on the ‘N’ page of our Online Resources: http://www.lsuhsc.edu/no/library/ss&d/alpha/n.html

We have been reassured that service to Ebsco will be restored shortly.