July 11, 2025: On Friday, July 11, 2025, starting at 3pm until Saturday, July 12, 2025, at 1am, EZproxy will be undergoing maintenance. There may be issues when attempting to access resources using Library links and services.
If you do run into a problem when attempting to log into Library resources during this maintenance window, you can try going to those resources that support logging in directly using OpenAthens. A list of those resources that support direct login is available under OpenAthens-native resources: https://libguides.lsuhsc.edu/openathens/resources.
If you have any questions or need any other assistance with Library resources, please contact us, or if you also would like any recommendations on the best films or television shows for your May the 4th celebrations.
UPDATE: July 3, 2025: The issue has been fixed, and you should be able to access all content from Wiley via Library links. Please contact us if you need any additional help.
July 2, 2025: We are currently experiencing issues when accessing journals and books on the Wiley Online Library platform via Library links. You will see a message that the “Website is not accessible via this address” and cannot proceed. This is the same issue we were experiencing with the Cochrane Library until today.
UPDATE: July 2, 2025: The problem has been fixed, and you should be able to access the Cochrane Library via Library links. Contact us if you need any assistance.
June 30, 2025: We are currently experiencing troubles accessing the Cochrane Library via any links from the Library website or other resources. There is an issue with getting to the Cochrane Library via our EZproxy links, and it is affecting many libraries worldwide.
May 2, 2025: On Sunday, May 4, 2025, starting at 3pm until 9:40pm, EZproxy will be undergoing maintenance. There may be issues when attempting to access resources using Library links and services.
If you do run into a problem when attempting to log into Library resources during this maintenance window, you can try going to those resources that support logging in directly using OpenAthens. A list of those resources that support direct login is available under OpenAthens-native resources: https://libguides.lsuhsc.edu/openathens/resources.
If you have any questions or need any other assistance with Library resources, please contact us, or if you also would like any recommendations on the best films or television shows for your May the 4th celebrations.
December 20, 2024: On Friday, December 20, 2024, starting at 11pm until Saturday, December 21, 2024, 11am EZproxy will be undergoing maintenance. You will be unable to log in to any resources when following one of our links from the Library’s webpages, catalog, or link resolver products.
You can, however, access the resources that support logging in directly using OpenAthens during this maintenance. A list of resources that support direct login is available under OpenAthens-native resources: https://libguides.lsuhsc.edu/openathens/resources.
If you have any questions or need any other assistance with Library resources, please contact us.
November 13, 2024: We’ve made a couple of changes in the background systems that help you log into Library resources, and you may see some small changes here and there.
If you are on campus using a wired workstation or connected to the LSUHSC-Secure wireless network, you may be asked to enter your full LSUHSC-NO email address when you see this screen:
After you’ve entered your entire LSUHSC-NO email account or chosen your LSUHSC-NO account you’ve previously used, you may see this box, where you will just need to enter your username (the bit before the @lsuhsc.edu) and your current password:
When off campus, you will notice you may be asked to complete the Multifactor Authentication (MFA), where you will need to enter a two-digit number in your Microsoft Authenticator app or confirm via a phone call that you are trying to log in:
If you’ve logged in elsewhere in your session, such as to access the Office 365 Outlook webmail, you may not be asked to provide any of the above as your previously-entered credentials will transfer to the systems that help with logging into Library resources.
Also, if you log in directly to sites using the Library’s OpenAthens setup, you will see the same prompts as above.
If you do not have Multifactor Authentication set up, you will see a message similar to this and will be unable to proceed:
If you see this screen, you will need to set up Multifactor Authentication to continue to log in to Library resources. You can do so by referring to the “Enroll in MFA” section on this page: https://www.lsuhsc.edu/admin/it/security/mfa/microsoft-mfa.aspx. If you need assistance with this, please contact the Help Desk or your school’s computer supporters.
If you have any questions about this or need any other assistance with Library resources, please contact us.
September 12, 2024: On Friday, September 13, 2024, starting at 11pm until Saturday, September 14, 2024, 11am EZproxy will be undergoing maintenance. You will be unable to log in to any resources when following one of our links from the Library’s webpages, catalog, or link resolver products.
You can, however, access the resources that support logging in directly using OpenAthens during this maintenance. A list of resources that support direct login is available under OpenAthens-native resources: https://libguides.lsuhsc.edu/openathens/resources.
If you have any questions or need any other assistance with Library resources, please contact us.
September 6, 2024: We’ve had reports and other libraries are confirming that users are encountering problems when trying to log into a My EBSCO account after following a Library link to EBSCO resources and databases, such as the Discovery search box, CINAHL, and Academic Search Complete.
If you follow a link from the Library to any of these resources and attempt to log into your My EBSCO account, you may encounter a 400 error or something similar. Please try one of the following if you encounter this issue:
Try to access the resource and your My EBSCO account in Chrome
May 31, 2024: On Saturday, June 1, 2024, from 1:30am until 6am EZproxy will be undergoing maintenance. You may be unable to log into Library resources during this time.
If you have any questions or need any other assistance with Library resources, please contact us.
April 25, 2024: If you use the Library’s link to PubMed, please note that there is a problem that prevents you from logging into your personal account when in PubMed. This personal account is used to save searches, citations, and create alerts, but does not affect accessing articles. We are contacting the company that maintains our EZproxy to see if there is a fix to this issue.
Until we receive more information about a resolution to this problem, follow this link to PubMed: https://www.ncbi.nlm.nih.gov/pubmed/?otool=lsunolib. If you do not need to log into a personal account, or if you do not need to email citations from a PubMed search, you can use the Library’s link to PubMed with no added troubles.
This is also a good opportunity to check and see if you have the LibKey Nomad browser extension installed. When you have this add on, searching PubMed and getting to articles is super easy! If you use Chrome, Safari, Edge, Firefox, Brave, or Vivaldi browsers, you can install the LibKey Nomad extension and find articles effortlessly. It can also be installed in Chrome in your Citrix desktop. Check out our LibKey Nomad LibGuide for more information.
If you need help with this or any other Library resources, please contact us.
April 16, 2024: If you use Zotero’s browser extension that aids in accessing Library resources, please note that you will need to change the proxy settings to work with the Library’s new service.
When changing the Zotero settings or preferences, look for the Proxies area, where you will need to change anything that has ezproxy.lsuhsc.edu to lsuhscno.idm.oclc.org:
If you need assistance with this or any other Library resources, please contact us.
April 15, 2024: Our old EZproxy server will be shut down in the next few days, and any links that point to it will no longer work. Here are some tips on making sure you will be able to access Library resources:
How can I tell if I have an old link? If you have a bookmarked link or come across a page on a website with a link that starts with https://ezproxy.lsuhsc.edu…, it will no longer work when the old service is deactivated.
What should the new links look like? The new links will need to start with https://lsuhscno.idm.oclc.org/login?url= in order to work correctly going forward.
What do I need to do?Contact us! We can help you change your links. You can also fill out this form to let us know and get assistance changing your links.
April 4, 2024: If you follow the Library’s link to PubMed and then want to e-mail citations, you will see an error message that will not allow you to proceed:
This is caused by the reCAPTCHA that is required to send emails from PubMed not working nicely with our EZproxy system. Since we now require logins on and off campus when following Library links, this will affect more people.
This is also a good opportunity to check and see if you have the LibKey Nomad browser extension installed. When you have this add on, searching PubMed and getting to articles is super easy! If you use Chrome, Safari, Edge, Firefox, Brave, or Vivaldi browsers, you can install the LibKey Nomad extension and find articles effortlessly. It can also be installed in Chrome in your Citrix desktop. Check out our LibKey Nomad LibGuide for more information.
If you need help with this or any other Library resources, please contact us.
March 27, 2024: We’ve recently made a change to what you will need to do when accessing Library resources on campus. If you click a link to a resource in our online catalog, INNOPAC, the E-Books & E-Journals A to Z List, go to one of our Databases, or any LibKey link via our link resolver, you will be asked to log in even if you are on campus.
If you are using a Mac workstation, or click a link to a Library resource on a Windows machine in Firefox, you will see this box asking for your username and password:
Enter your username (the part before the @lsuhsc.edu in your email address) and your current password.
You should not need to login again during the same session as long as you do not clear the history of your browser.
For those on Windows workstations who were used to not logging in to access Library resources, if you click one of our links from Chrome you will not see the above login screen as the credentials you entered to use your workstation will automatically get you into Library resources.
You will also notice a change to the URLs for Library resources. Since we’re now requiring all users to log in regardless of whether they are on or off campus, you can see the addition of our new EZproxy service in the address bar of your browser:
When you see the hyphens and the “lsuhscno.idm.oclc.org” that means you’re going through our EZproxy server. One thing to be careful of, though, is that you cannot copy that link and send it to someone else.
If you have any questions or need any assistance with this or any Library resources, please contact us.
March 14, 2024: We’re moving to a new system that handles logging in to use Library resources. If you’ve bookmarked any links to a book, journal, or database from the Library, those will need to change.
How can I tell if I have an old link? If your bookmarked link starts with https://ezproxy.lsuhsc.edu…, that will no longer work in a couple of weeks.
What do I need to do?Contact us! We can help you change your links. Or, you can use our Off Campus Link Generator to update them yourself. Just be sure to remove the https://ezproxy.lsuhsc.edu/login?url= from the beginning of your link.
What happens if I see this screen?
Don’t worry! Just let us know and we will have the problem fixed. This just happens when a site hasn’t been set up in our new EZproxy service.
Will anything else change? Yes, but for the better! Getting to resources will be more streamlined, and in most cases will be seamless. If you’ve not yet logged into any LSUHSC-NO resources such as Office 365 Mail or something similar, you will just see this page where you need to enter your full LSUHSC-NO email address and password:
I’m trying to log in, but I’m seeing this error. What should I do?
Contact the Help Desk or open a ticket in their Service Desk for assistance. There may be an issue with your account.
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