Outage

Library catalog unavailable starting 11pm, Wednesday, February 14th

On Wednesday, February 14, 2024, at 11pm, INNOPAC, the Library Catalog, will be unavailable for a couple of hours. The outage is necessary for a system update.

The majority of Library resources will still be available during this time.

Please contact us if you need any assistance.

Louisiana Digital Library Maintenance

February 7, 2024 – The Louisiana Digital Library will be performing maintenance on the servers on Wednesday, February 7th at 2PM. The site may be down for several hours.

Please contact us with any questions or concerns. Thank you!

Digital Scholar Outage Tonight from 6PM-9PM

January 18, 2024 – Digital Scholar will be performing a planned outage tonight, Thursday, January 18th, 2024 from the hours of 6PM – 9PM.

Apologies for any inconvenience! Please contact rholle@lsuhsc.edu or digitalscholar@lsuhsc.edu with any questions or concerns. Thank you!

RESOLVED: Email login to Library resources currently unavailable

UPDATE: Logging in using an email or via OpenAthens at publishers’ sites is working again.

Wednesday, December 6, 2023: Logging in using your LSUHSC-NO email address to use Library resources is currently unavailable. The OpenAthens service is experiencing an outage, and that is preventing us from using that option both through our EZproxy service and directly at publisher’s websites.

Until this problem is resolved, there is an alternate way to log into Library resources. When you see this screen, click on the green bar:

Screenshot of login options website

Then, enter your username (without the @lsuhsc.edu), and your current password in the two boxes:

Screenshot of login boxes

We will update when we have more information about this problem, but if you need assistance please contact us.

UPDATE: Email logins to resources fixed

UPDATE: The OpenAthens issue has been resolved, so logging in with emails via EZproxy and directly at publisher sites is working again.

Original Post: There are problems with the OpenAthens service that is preventing using an email to log into Library resources both through EZproxy and directly at publishers’ sites.

They are working on the problem as it is affecting all users, so until that time when you land on the EZproxy login page, expand the green box and enter your username (without the @lsuhsc.edu part) and your current network password:

Screenshot of login boxes

Please remember barcodes are no longer accepted.

We will update when we have more information, but if you need assistance to get into any Library resources, please contact us.

Library Catalog unavailable 11pm July 12th

INNOPAC, the Library Catalog, will be unavailable for a couple of hours starting at 11pm on Wednesday, July 12, 2023. The outage is necessary for a system update.

The majority of Library resources will still be available during this time.

Please contact us if you need any assistance.

UPDATE: EZproxy maintenance June 14th

UPDATE: EZproxy is back up and running. If you run into any problems, contact us.

On Wednesday, June 14, 2023, EZproxy will be unavailable for two to three hours for server maintenance. During this time, links from the Library’s catalog, E-Journals & E-Books AtoZ List, Databases, and most other links from Library resources may not work correctly.

If you are off campus, you can log into many resources directly by using OpenAthens. A list of sites where you can do so and instructions are available on the OpenAthens LibGuide.

If you are on campus, please contact us and we can provide links to resources while the system is unavailable.

Library Catalog unavailable 11 pm 4/10/23

INNOPAC, the Library Catalog, will be unavailable for approximately an hour starting at 11pm on Monday, April 10, 2023. The outage is necessary for a system update.

The majority of Library resources will still be available during this time.

Please contact us if you need any assistance.

Library Catalog unavailable 11pm 3/28/23

INNOPAC, the Library Catalog, will be unavailable for approximately an hour starting at 11pm on Tuesday, March 28, 2023. The outage is necessary for a system update.

The majority of Library resources will still be available during this time.

Please contact us if you need any assistance.

RCB Planned Power Outage 3/17/2023

The Resource Center Building which includes the downtown Isché Library and the Library Commons will be completely without power from 6pm until 9pm on Friday, March 17th. The Library will close at 5:30pm to allow for a cushion for everyone to leave before the power is turned off. The Library will reopen at 9:30am on Saturday morning as usual.

Difficulty accessing an article? Contact the Library!

We know that the ongoing network problems are frustrating. If you are having difficulty accessing a book or article, please consider reaching out to the Library. We may still be able to assist by guiding you through a workaround or by sending an article if we are able to access it. We may even have resources in our print collection that can help.

Send us a Chat using the chat feature at the bottom of our homepage: https://www.lsuhsc.edu/library/

Email a Reference Librarian at reference@lsuhsc.edu or call us at (504) 568-6100.

For assistance at the Dental School, chat from their page: https://www.lsuhsc.edu/library/information/dental.aspx or email dentlib@lsuhsc.edu or call at (504) 941-8158.

Printing Unavailable Thursday and Friday, December 14-15

**Printing was restored on Tuesday, December 20th by 11am.

*Printing is still down as of Monday, December 19th. Hopefully it will be back soon.

Printing will be unavailable in the Libraries all of Thursday and part of Friday due to PayPerPrint server maintenance on the LSU main campus.

UPDATE: Library Catalog now available

UPDATE July 1, 2022: As of early this morning, the problem was fixed and the Library Catalog, logging in with a barcode and PIN, and the link resolver are all working as expected. If you have any trouble or need assistance, please contact us.

ORIGINAL POST June 30, 2022: Due to a problem with our hosting company, the Library Catalog/INNOPAC is currently not available. This outage also affects logging in with a barcode and PIN via EZproxy, as well as some functionality of our link resolver.

This is affecting all customers, and we will update once we have more information.

PayPaw Service 6/6 & 6/7 – Restored!

*Update 4pm June 7th*

Service has been restored

*Update 4:30pm June 6th*

The maintenance was not complete today. It will be extended through tomorrow Tuesday, June 7th.

On Monday, June 6, the Pharos PayPerPrint service will be taken down for maintenance. The down time is expected to be a full business day.

During this outage, printing will not be available.

The library will be open this weekend if you’d like to get your printing done before the expected maintenance.

LWW journals unavailable May 19th

On May 19, 2022, starting at 11pm all Lippincott Williams and Wilkins (LWW) journals and other journals on the Ovid platform will be unavailable for approximately an hour.

Some LWW journals are available via alternate methods, but hopefully this outage will prove to be just a slight interruption.

If you have any questions or need any assistance with Library resources, please contact us.