Outage

PayPaw Service 6/6 & 6/7 – Restored!

*Update 4pm June 7th*

Service has been restored

*Update 4:30pm June 6th*

The maintenance was not complete today. It will be extended through tomorrow Tuesday, June 7th.

On Monday, June 6, the Pharos PayPerPrint service will be taken down for maintenance. The down time is expected to be a full business day.

During this outage, printing will not be available.

The library will be open this weekend if you’d like to get your printing done before the expected maintenance.

LWW journals unavailable May 19th

On May 19, 2022, starting at 11pm all Lippincott Williams and Wilkins (LWW) journals and other journals on the Ovid platform will be unavailable for approximately an hour.

Some LWW journals are available via alternate methods, but hopefully this outage will prove to be just a slight interruption.

If you have any questions or need any assistance with Library resources, please contact us.

Isché Library Elevator Out of Service

*Update 3/2/2022* The elevator has been repaired.

The Isché Library internal elevator is out of service. If you need assistance accessing the upper floors of the downtown library, please ask the circulation desk staff for assistance in using the freight elevator. We apologize for the inconvenience.

System outage, Wednesday, December 22, 2021

UPDATE: The system is up and running, but contact us if you have any problems.

At 10am on Wednesday, December 22, 2021, INNOPAC, the Library’s online catalog will not be available for at least one hour. During this time you will also not be able to log into EZproxy using your Library barcode and PIN. The WebBridge Link Resolver is affected by this outage as well.

Please see our other post about accessing resources during this outage.

If you need assistance during this time, please contact us.

UPDATED: System outage Tuesday, October 19, 2021

UPDATE: INNOPAC is back up and running as of 1pm, October 19, 2021. If you encounter any issues, though, please contact us.

At 9am on Tuesday, October 19, 2021, INNOPAC, the Library’s online catalog will not be available for at least six hours. During this time you will also not be able to log into EZproxy using your Library barcode and PIN. The WebBridge Link Resolver is affected by this outage as well.

Please see our other post about accessing resources during this outage.

If you need assistance during this time, please contact us.

Accessing resources during system outage

INNOPAC, our library system, will not be available starting at 12:45pm on Thursday, November 21st, and it could be out for at least two hours. This outage means that you will not be able to look up anything through the Library’s online catalog, and the link resolver in all databases will not work as well. There are, however, other options to find the resources you need during this time.

The Discovery/EDS Health search will still function and can help you locate a specific journal, book, or article:

There are many options presented that will still work, but some do rely on the system in order to work. As a result, any options to check the Library’s catalog or to use the WebBridge Link Resolver will not be available. However, particularly in the case of articles, there are many other options that can get you to what you need:

Screenshot of database results

Another option to find a particular ebook or journal is the E-Journals & E-Books A to Z List.

If you need to access any resource when off-campus, you will need to use your LSUHSC-NO e-mail and password through OpenAthens; you will not be able to log in using your Library barcode and PIN while the system is unavailable:

Screenshot of login options

In PubMed, you may be able to get to articles directly using the Library’s link resolver even though the system is unavailable. Since we are using the LibKey Link service in conjunction with our link resolver, if a direct link to the PDF of an article is available, then you will bypass our link resolver. However, if this direct link is not possible and our link resolver would be needed in order to find available full-text or get the article through InterLibrary Loan, you will be unable to proceed while the system is down.

You can also use the LibKey Nomad Chrome browser extension to access journals in PubMed or from publishers’ sites. This will be particularly useful in PubMed, as the extension indicates which articles are available through the Library’s subscriptions. However, since the Library’s link resolver will not be available, only those citations that have “Download PDF” or “Article Link” will work during our system outage:

New PubMed with LibKey Nomad extension icons

Even though INNOPAC, the Library’s catalog, will not be available, Library staff will have other ways to get to journals and resources during this downtime, so please contact us if you need help.

UPDATE: JAPMA now available

Update: As of Monday, January 25, we are able to access JAPMA for 1996 to present.

Original post: We have lost all online access to articles for the Journal of the American Podiatric Medical Association. The Library does have print issues for 1985 through 2005, and we are working to have the problem resolved.

If you need help with this or any other Library resources, contact us.

UPDATE: Access to Genetics 2020 issues

UPDATE: As of January 11, 2021, we now have access to 2020 issues of Genetics via the new publisher’s site. You should now see articles available from the Oxford University Press Medicine Collection. Our access to 2020 issues from the Society’s page is still not available.

We have lost access to all 2020 issues of the journal Genetics. We are currently working to notify the publisher to get our access restored. All issues older than one year are available to anyone.

This journal is moving to Oxford University Press for 2021, but the content is not available on their site yet. As soon as the issues are posted, you will see a link to the Oxford site.

If you have any questions about this or any other Library resources please contact us.

Fixed: Multiple journal sites currently unavailable

UPDATE: The problem appears to be resolved and all journals are available as usual.

A platform that provides access to multiple journals is currently undergoing maintenance, so the journals hosted by Atypon are unavailable.

This maintenance is affecting journals from the American Chemical Society, ASHA, the American Physiological Society, Mary Ann Liebert, New England Journal of Medicine, and multiple others.

We were not notified of this maintenance but will update as soon as we have more information

If you need help with this or any Library resources, please contact us.

E-mail access to resources restored

UPDATE: As of late Friday, October 9, 2020, all problems logging in with your LSUHSC-NO e-mail address and password have been resolved.

Original Notice: Due to a major outage that is also affecting logging in from off campus to webmail and Office 365, logging in to use Library resources with your e-mail address using OpenAthens is currently unavailable.

To get to Library resources you will need to follow one of our links and then log in using a Library barcode and PIN. If you do not have a barcode and PIN you can still log in using your LSUHSC-NO username and password.

When you see this screen, follow the steps:

Screenshot of a log in page

We also have a video walkthrough of the alternate ways to log in to Library resources when you cannot do so using your LSUHSC-NO e-mail address and password.

We will update as soon as we have more information, but if you need any assistance please contact us.

E-mail log in for resources now working

UPDATE: The problem with using e-mail to log in to Library resources appears to have been fixed. However, if you run into any trouble, you can always use one of the alternate log in methods described below.

We are currently experiencing issues with the system that allows you to log in to Library resources using your e-mail. This problem also affects web mail.

All connections through Citrix appear to be working fine at the moment.

If you have a Library barcode and PIN, you can use that to log in by clicking on the green bar when you get to this screen:

Screenshot of log in screen

You can also log in here using your LSUHSC-NO user i.d. (everything before the @lsuhsc.edu in your e-mail address) and your current password.

If you need any help with this or any other Library resources, please contact us.

FIXED: Innopac currently unavailable

UPDATE: Innopac is now available. Please let us know if you have any problems or need any help.

We are experiencing issues with the web version of Innopac. All other Library resources are functioning.

We will update as soon as we have more information.

Fixed: Problems with EBSCO resources

UPDATE: As of Wednesday morning, June 24th, the issues with EBSCO products have been resolved. If you encounter any problems, please contact us.

We are currently experiencing problems getting to all resources we get from EBSCO. This affects CINAHL, the Discovery Service, any other EBSCOhost databases, the E-Books & E-Journals A to Z List, as well as any links to EBSCO eBooks and journals on EBSCOhost.

Services are working intermittently, but we will update when the problems have been resolved.

If you need any assistance with this or any other Library resources, please contact us.

Resolved: Access to Thieme resources

UPDATE: As of Wednesday, June 24th, all links to Thieme resources through EZproxy are working correctly. If you have any trouble, though, please contact us.

We are currently experiencing problems accessing all Thieme resources through EZproxy. The publisher has been contacted regarding this issue.

If you are on campus, everything works fine.

When off campus, you can access Thieme books and journals by logging in directly using OpenAthens. For Thieme MedOne Education, use this link. The Thieme ebook Clinical Collections and all journals can be found at this link.

Once clicking either link, you will be asked to provide your full LSUHSC-NO e-mail and current password if you have not yet logged in.

We will update as soon as we have more information about this, but if you need any assistance please contact us.

Resolved: Most ScienceDirect articles currently unavailable

UPDATE 2: As of June 2nd, this problem has been fixed. If you encounter any issues with this or any other Library resource, contact us.

UPDATE: if you need an article from a ScienceDirect journal and are unable to download it yourself, please contact us. Library staff have a workaround to get articles until this problem is resolved.

We are currently experiencing issues getting articles from ScienceDirect journals both on- and off-campus.

We will update as soon as we have more information about this problem. If you need any assistance, please do not hesitate to contact us.