Outage

Accessing resources during system outage

INNOPAC, our library system, will not be available starting at 7am on Tuesday, May 21st, and it’s estimated it could be out for up to four hours. This outage means that you will not be able to look up anything through the Library’s online catalog, and the link resolver in all databases will not work as well. There are, however, other options to find the resources you need during this time.

The Discovery/EDS Health search will still function and can help you locate a specific journal, book, or article:

There are many options presented that will still work, but some do rely on the system in order to work. As a result, any options to check the Library’s catalog or to use the WebBridge Link Resolver will not be available. However, particularly in the case of articles, there are many other options that can get you to what you need:

Another option to find a particular ebook or journal is the E-Journals & E-Books A to Z List.

If you need to access any resource when off-campus, you will need to use your LSUHSC-NO e-mail and password through OpenAthens; you will not be able to log in using your Library barcode and PIN while the system is unavailable:

 

Even though INNOPAC, the Library’s catalog, will not be available, Library staff will have other ways to get to journals and resources during this downtime, so please contact us if you need help.

INNOPAC Down – 5/21/19 *Restored*

*Update* The servers were restored by 9:35am.

The Libraries’ online catalog, INNOPAC, and all associated programs will be down again on Tuesday morning beginning at 7am for scheduled maintenance. We will post when it comes back online. We apologize for the inconvenience.

INNOPAC – 5/13/19

*Update 5/13/19 8:30am* access has been restored.

The Libraries’ online catalog and all associated programs will be down Monday morning beginning at 7am for scheduled maintenance. We will post when it comes back online. We apologize for the inconvenience.

INNOPAC Downtime 2/18/19 – Complete

An upgrade of the INNOPAC system will happen beginning at 9am on Monday, February 18th. The outage is expected to last 2 hours at the most. The library catalog and related services will not work during the upgrade.

Thanks for your patience.

 

*Edit 8:20am* The upgrade began early and is already complete.

ILLiad Downtime for Upgrade – Restored

*Service Restored* 9:40am 1/7/19

The Libraries’ ILLiad ILL system will be down for an upgrade beginning at 9am on Monday, January 7th. The window for the outage is 2 hours.

Thanks for your patience during this time.

PayPerPrint Scheduled Downtime

The PayPerPrint system on campus will be down for 1 hour on Thursday, December 20th beginning at 1pm for scheduled maintenance. This affects all PayPerPrint systems across campus.

INNOPAC downtime – complete

An upgrade of the INNOPAC system will happen beginning at 9am on Tuesday, November 13th. The outage is expected to last 2 hours at the most. The library catalog and related services will not work during the upgrade.

Thanks for your patience.

*Edit* The upgrade was completed by 10:30am

Downtown Campus Phones

*Edit* Phones have been up and down all day. If you get a busy signal, contact us a different way.

*Edit* All phones were restored at 9:30am.

All landlines on the downtown campus are currently down. To contact the Library, please use email or our chat service.

Power outage-9/17 (restored)

*EDIT* Power was restored to the downtown campus at 10:41am.

While the power is out on the downtown campus, chat and phone service for the Library is also not available. The Library is still open, but there is no air conditioning nor access via the elevators, and the only lights available are emergency and lights from the windows. LSUHSC-Secure is still available as of now, so there is an Internet connection.

Ische Early Closure 8/3/18

The water in the Resource Center Building will be turned off from 6pm until 11pm on Friday, August 3rd. Because of the lack of plumbing. The Isché Library will close at 6pm.

Library Catalog Being Upgraded 7/31/18

The Library Catalog/INNOPAC is being upgraded tomorrow morning from 9am until 11am.

*Edit* 10am 7/31/18 – and we’re back up an hour early!

Ische Library – Early Closure 4/5/18

The Isché Library will close at 6pm on Thursday, April 5th because the water will be shut off in the building for an emergency plumbing repair. The Library Commons may be open, however restrooms and water fountains in other buildings will need to be used. The water is expected to remain off until 10:30pm.

Ische Circulation Desk phone

The main line for the Isché Library has been down since Sunday, January 14th. If you call, voicemail picks up. Please contact us on a different line or via chat or email. Sorry for the inconvenience.

*Edit* 10:10am Telephone access to 504-568-6100 has been restored.

Intermittent Wireless Access – 12/18/17 5pm

Wireless access on campus will be upgraded this evening starting at 5pm. Expect intermittent access for at least 30 minutes.

*Update* Maintenance was complete by 5:21pm

RefWorks Classic is back online, 10/30/17

RefWorks Classic (aka Legacy RefWorks) was not working this morning, but now it is back up and running.  Please let us know if you encounter any technical difficulties with this resource.