RefWorks Classic (aka Legacy RefWorks) was not working this morning, but now it is back up and running. Please let us know if you encounter any technical difficulties with this resource.
*Resolved Wednesday, August 23rd at 3:15pm*
We discovered this afternoon that Off Campus access to PubMed and to all EBSCOhost databases is returning a 502 error. Our IT support is working to resolve the issue, but we will probably be without off-campus access for the weekend. The same error appears when trying to access the databases through CITRIX.
Although we are hoping that our system will not be down for the bulk of the day, if you need an article during this time here are a few tips and an alternative to get articles during this downtime.
If you want to check whether the Library owns a journal, the E-Journals & E-Books A to Z List is a good source but only from on campus; unfortunately, the majority of links on the list will not work as they rely on talking with our system in order to get you to the journal.
If you have the author and title of the article you need, when on campus you can attempt to get to the journal using the CrossRef Free DOI Guest Search. When you use the “Search on Article Title” option, if a match is found you will be able to use the link to get to the article:
There is no guarantee that we have access rights to the journal, though, but this is a way to get to the article while our system is down.
INNOPAC and off campus access to library materials will be down for a scheduled upgrade on Wednesday, June 28th. While we hope the system will be back up quickly, we have allowed an all-day window for this upgrade. The upgrade is expected to start at 5:30am.
*Upgrade complete: 8:48am
We are currently upgrading our INNOPAC server and so that service is not available. We hope it will be restored quickly.
While the Library’s INNOPAC system is offline for maintenance, a number of functions are affected. During this outage the catalog, off-campus access, and link resolver will be unavailable. However, here are a few ways to get the resources you need during this downtime:
- All print books and journals will be available for checkout; although we will be unable to look up holdings and call numbers, Library staff will assist you in finding the materials you need from anything that is on reserve or in the stacks.
- All online resources will be available on campus only; when viewing the available databases be sure to click the “On Campus” link:
- If you need an ebook you can use the eBooks LibGuide to find the on-campus links to the electronic books available from various publishers.
- Although it is also an option for ebooks, the E-Books & E-Journals A to Z List will allow access to the online version of the majority of journals available from the Library.
We hope the outage will not last very long, but Library staff will be ready to answer any questions you have regarding resources while this necessary maintenance is completed. Please do not hesitate to contact us if you have any questions.
There is a problem accessing EBSCO e-books using Firefox Web Browser. EBSCO is working to resolve it. In in the meantime, please use Internet Explorer or another browser.
All ProQuest databases will be unavailable beginning at 9pm on Saturday, February 13th, lasting until 3am on Sunday, February 14th for scheduled maintenance.
*EDIT* And the server came back online at 3:35pm
INNOPAC is currently down due to a system upgrade. It should be back up shortly.
The Network Center in Baton Rouge unexpectedly lost power around 7:30 am this morning. Systems have been slowly coming back online as the IT department finds alternatives. Full power will not be restored until the end of the day (fingers crossed).
At this moment, we do not have access to our online catalog, INNOPAC, but the Libraries’ webpages have been restored. Please contact us for work arounds.
Our chat and email services do seem to be back up. And telephone service was unaffected.