Outage

FIXED: Innopac currently unavailable

UPDATE: Innopac is now available. Please let us know if you have any problems or need any help.

We are experiencing issues with the web version of Innopac. All other Library resources are functioning.

We will update as soon as we have more information.

Fixed: Problems with EBSCO resources

UPDATE: As of Wednesday morning, June 24th, the issues with EBSCO products have been resolved. If you encounter any problems, please contact us.

We are currently experiencing problems getting to all resources we get from EBSCO. This affects CINAHL, the Discovery Service, any other EBSCOhost databases, the E-Books & E-Journals A to Z List, as well as any links to EBSCO eBooks and journals on EBSCOhost.

Services are working intermittently, but we will update when the problems have been resolved.

If you need any assistance with this or any other Library resources, please contact us.

Resolved: Access to Thieme resources

UPDATE: As of Wednesday, June 24th, all links to Thieme resources through EZproxy are working correctly. If you have any trouble, though, please contact us.

We are currently experiencing problems accessing all Thieme resources through EZproxy. The publisher has been contacted regarding this issue.

If you are on campus, everything works fine.

When off campus, you can access Thieme books and journals by logging in directly using OpenAthens. For Thieme MedOne Education, use this link. The Thieme ebook Clinical Collections and all journals can be found at this link.

Once clicking either link, you will be asked to provide your full LSUHSC-NO e-mail and current password if you have not yet logged in.

We will update as soon as we have more information about this, but if you need any assistance please contact us.

Resolved: Most ScienceDirect articles currently unavailable

UPDATE 2: As of June 2nd, this problem has been fixed. If you encounter any issues with this or any other Library resource, contact us.

UPDATE: if you need an article from a ScienceDirect journal and are unable to download it yourself, please contact us. Library staff have a workaround to get articles until this problem is resolved.

We are currently experiencing issues getting articles from ScienceDirect journals both on- and off-campus.

We will update as soon as we have more information about this problem. If you need any assistance, please do not hesitate to contact us.

Accessing Springer Protocols and journals

UPDATE: The problems should be fixed so Springer Protocols and journals should be available as usual via all Library links. If you run into one that is not or need any assistance, contact us.

We are currently experiencing problems accessing the Springer Protocols and all Springer journals both on campus and off campus through the Library’s EZproxy service (this would affect all links from Library pages and our Catalog).

If you need to access any Springer resources, you can do so using OpenAthens, but only when off campus. When you go to this page (https://link.springer.com/athens-shibboleth-login?previousUrl=https://link.springer.com/) under “Log in via Athens” find and select LSU Health Sciences Center. You will then need to enter your LSUHSC-NO e-mail and password, but once logged in you should be able to use all Springer resources to which the Library subscribes with no trouble.

We will update when we have more information, but if you need any help please do not hesitate to contact us.

Accessing resources during system outage

*Edit* We were back up by 2pm. Thanks for your patience.

INNOPAC, our library system, will not be available starting at 12:45pm on Thursday, November 21st, and it could be out for at least two hours. This outage means that you will not be able to look up anything through the Library’s online catalog, and the link resolver in all databases will not work as well. There are, however, other options to find the resources you need during this time.

The Discovery/EDS Health search will still function and can help you locate a specific journal, book, or article:

There are many options presented that will still work, but some do rely on the system in order to work. As a result, any options to check the Library’s catalog or to use the WebBridge Link Resolver will not be available. However, particularly in the case of articles, there are many other options that can get you to what you need:

Another option to find a particular ebook or journal is the E-Journals & E-Books A to Z List.

If you need to access any resource when off-campus, you will need to use your LSUHSC-NO e-mail and password through OpenAthens; you will not be able to log in using your Library barcode and PIN while the system is unavailable:

EZproxy login page during system outage

In PubMed, you may be able to get to articles directly using the Library’s link resolver even though the system is unavailable. Since we are using the LibKey Link service in conjunction with our link resolver, if a direct link to the PDF of an article is available, then you will bypass our link resolver. However, if this direct link is not possible and our link resolver would be needed in order to find available full-text or get the article through InterLibrary Loan, you will be unable to proceed while the system is down.

You can also use the LibKey Nomad Chrome browser extension to access journals in PubMed or from publishers’ sites. This will be particularly useful in PubMed, as the extension indicates which articles are available through the Library’s subscriptions. However, since the Library’s link resolver will not be available, only those citations that have “Download PDF” or “Article Link” will work during our system outage:

New PubMed with LibKey Nomad extension icons

Even though INNOPAC, the Library’s catalog, will not be available, Library staff will have other ways to get to journals and resources during this downtime, so please contact us if you need help.

Issues accessing Thieme journals and some ebooks

UPDATE December 2nd: All Thieme books and journals are available both on- and off-campus. If you have any trouble accessing the content, though, please let us know.

UPDATE: Even though we thought the problem was fixed, we are still experiencing this issue as of Monday, November 25th.

We are currently experiencing troubles when accessing all Thieme journal and some ebooks when on campus or off-campus using a Library link. The publisher is working to correct the problem, but we do not know when it will be fixed.

If you are attempting to get an article from a Thieme journal or any book in the Thieme Clinical Collections when on campus or using a Library’s link that requires you to log in, you will be unable to access the content. (Any books in the MedOne Education package are not affected.)

If you are off-campus, you can access the affected Thieme titles by logging in directly through OpenAthens. Go to https://thieme-connect.com/products/all/home.html and choose Login, then select OpenAthens as the federation.

We will update as soon as we have more information about this, but if you need assistance, please contact us.

Karger journals unavailable Aug. 31st

If you’re planning on doing some early morning research, please be advised that all Karger journals will be unavailable on Saturday, August 31, 2019, from 2am until 4am. The publisher is performing maintenance on their site during this time.

If you have any problems accessing these or any other Library resources, please contact us.

Pay Paw Services Down 8/6-7/19

Pay Paw services are currently down for maintenance. The maintenance and outage will continue for the next two days.

This temporary Pay Paw outage means that services like printing and copying will be unavailable, along with the ability to add money or pay using your Pay Paw account.

Accessing resources during system outage

INNOPAC, our library system, will not be available starting at 7am on Tuesday, May 21st, and it’s estimated it could be out for up to four hours. This outage means that you will not be able to look up anything through the Library’s online catalog, and the link resolver in all databases will not work as well. There are, however, other options to find the resources you need during this time.

The Discovery/EDS Health search will still function and can help you locate a specific journal, book, or article:

There are many options presented that will still work, but some do rely on the system in order to work. As a result, any options to check the Library’s catalog or to use the WebBridge Link Resolver will not be available. However, particularly in the case of articles, there are many other options that can get you to what you need:

Another option to find a particular ebook or journal is the E-Journals & E-Books A to Z List.

If you need to access any resource when off-campus, you will need to use your LSUHSC-NO e-mail and password through OpenAthens; you will not be able to log in using your Library barcode and PIN while the system is unavailable:

 

Even though INNOPAC, the Library’s catalog, will not be available, Library staff will have other ways to get to journals and resources during this downtime, so please contact us if you need help.

INNOPAC Down – 5/21/19 *Restored*

*Update* The servers were restored by 9:35am.

The Libraries’ online catalog, INNOPAC, and all associated programs will be down again on Tuesday morning beginning at 7am for scheduled maintenance. We will post when it comes back online. We apologize for the inconvenience.

INNOPAC – 5/13/19

*Update 5/13/19 8:30am* access has been restored.

The Libraries’ online catalog and all associated programs will be down Monday morning beginning at 7am for scheduled maintenance. We will post when it comes back online. We apologize for the inconvenience.

INNOPAC Downtime 2/18/19 – Complete

An upgrade of the INNOPAC system will happen beginning at 9am on Monday, February 18th. The outage is expected to last 2 hours at the most. The library catalog and related services will not work during the upgrade.

Thanks for your patience.

 

*Edit 8:20am* The upgrade began early and is already complete.

ILLiad Downtime for Upgrade – Restored

*Service Restored* 9:40am 1/7/19

The Libraries’ ILLiad ILL system will be down for an upgrade beginning at 9am on Monday, January 7th. The window for the outage is 2 hours.

Thanks for your patience during this time.

PayPerPrint Scheduled Downtime

The PayPerPrint system on campus will be down for 1 hour on Thursday, December 20th beginning at 1pm for scheduled maintenance. This affects all PayPerPrint systems across campus.