RESOLVED: Email login to Library resources currently unavailable

UPDATE: Logging in using an email or via OpenAthens at publishers’ sites is working again.

Wednesday, December 6, 2023: Logging in using your LSUHSC-NO email address to use Library resources is currently unavailable. The OpenAthens service is experiencing an outage, and that is preventing us from using that option both through our EZproxy service and directly at publisher’s websites.

Until this problem is resolved, there is an alternate way to log into Library resources. When you see this screen, click on the green bar:

Screenshot of login options website

Then, enter your username (without the, and your current password in the two boxes:

Screenshot of login boxes

We will update when we have more information about this problem, but if you need assistance please contact us.

UPDATE: Email logins to resources fixed

UPDATE: The OpenAthens issue has been resolved, so logging in with emails via EZproxy and directly at publisher sites is working again.

Original Post: There are problems with the OpenAthens service that is preventing using an email to log into Library resources both through EZproxy and directly at publishers’ sites.

They are working on the problem as it is affecting all users, so until that time when you land on the EZproxy login page, expand the green box and enter your username (without the part) and your current network password:

Screenshot of login boxes

Please remember barcodes are no longer accepted.

We will update when we have more information, but if you need assistance to get into any Library resources, please contact us.

Accessing online resources

Although the LSUHSC-NO site is finally available again, our EZproxy server has yet to be brought back online, meaning you will run into problems when attempting to get to many of our resources on and off campus. This affects the majority of links to online books and journals in the Library’s catalog and resources on the Databases listings, as well as many links to articles from the WebBridge Link Resolver and LibKey products. We do not have information on when the EZproxy service will be restored.

If you are off campus, you can log into many resources directly by using OpenAthens. A list of sites where you can do so and instructions are available on the OpenAthens LibGuide.

If you are on campus, all links to external sites will not work. We will see what can be done about this.

The Library will reopen on Tuesday, January 3, 2023, so please contact us if you need assistance with getting resources.

EZproxy and Dynamed images issues

If you follow the Library’s link to Dynamed that routes through the EZproxy service, please be advised that images are not showing up for each topic now. This affects accessing Dynamed off campus or when on campus and connected to the LSUHSC-Secure wifi network.

Until this problem is fixed, you can access Dynamed directly using OpenAthens. First, go to and click on the person icon on the right of the page:

Screenshot of sign in page

Then, click on the “Sign in now” link:

Screenshot of login option

Next, click “Institutional OpenAthens” at the bottom of the screen:

Screenshot of login options

At the next screen enter “lsu” in box on the right and choose “LSU Health Sciences Center Library” when it appears:

Screenshot of login screen

Finally, enter your full LSUHSC-NO e-mail address and current password and you will finally have access to Dynamed!

We will update when we have more information about this problem with Dynamed and EZproxy, but if you need help with this or any other Library resources, contact us.

UPDATE: Problems with off campus access to Wiley titles

UPDATE 7: Tuesday, November 2, 2021 afternoon: All EZproxy links to Wiley products are working correctly again.

UPDATE 6: Tuesday, November 2, 2021: We are again experiencing problems accessing Wiley titles via all EZproxy links. Please see our recommendations below for how to access Wiley books and journals directly using OpenAthens.

UPDATE 5 Friday, October 29, 2021: All issues affecting Wiley titles, articles, and PDFs should be resolved. However, if you run into any problems please contact us.

UPDATE 4 Thursday, October 28, 2021: Although linking to Wiley articles is working, you may run into an error when attempting to download a PDF. If you do, please follow our instructions below to access Wiley titles directly using OpenAthens.

UPDATE 3: The problem affecting LibKey product links has been fixed. You should now be able to access all Wiley articles when logging in off campus regardless of which link you use.

UPDATE 2: We are still experiencing issues with LibKey product links. If you are off campus and follow a link to a Wiley article PDF from LibKey Nomad or the link resolver in PubMed, you will not be able to access the article. Please follow the instructions below on how to access articles directly, or contact us if you need assistance.

UPDATE 1: As of Wednesday, October 27, 2021, the issues affecting EZproxy links to Wiley titles has been resolved, but there is a chance it might recur. If you find you are unable to access a Wiley book or journal, please follow the instructions below to log in directly using OpenAthens.

If you are trying to access a Wiley book or journal with a link that goes through our EZproxy system, those are currently not working correctly. All EZproxy users are experiencing this problem, and it affects links to Wiley titles in the Library’s catalog, E-Journals & E-Books A to Z List, our WebBridge Link Resolver, and all LibKey products.

Until this problem is fixed, you can access Wiley journals and books directly by using OpenAthens.

Start at When at the Wiley site, click Login/Register on the right of the screen:

Screenshot of journal site

Next, click on Institutional Login at the bottom right of the box:

Screenshot of login box

Then, click on Sign in with your OpenAthens account:

Screenshot of login options

On the next screen, on the right of the screen, enter LSU and click on LSU Health Sciences Center Library:

Screenshot of login screen

Then you will be able to enter your LSUHSC-NO full e-mail address and current password, after which you can access all of the Wiley titles we have access to through our subscriptions.

We will update when we have more information about this issue, but if you need any help with this or other Library resources please contact us.

Fixed: EZproxy service up and running again

UPDATE: EZproxy is back up and running, so all links to Library resources are functioning both on and off campus again.

Original Post:

We are having trouble with our off campus authentication service EZproxy. Any links from the Library’s catalog, web site, and the E-Journals & E-Books A to Z List are not working at the moment.

For many publishers and resources, you will be able to log in directly using OpenAthens. Please see this page listing sites that support direct log in using your LSUHSC-NO e-mail and password. When you scroll to the bottom of this page, it will show you what you need to do once at those sites to log in.

We will update as soon as we have more information, but if you need assistance please contact us.

Fixed: Troubles with direct access to Science via OpenAthens

UPDATE: As of September 15, 2021, you can log in using OpenAthens when accessing Science directly. Please contact us if you are encountering any problems.

Original post:

If you need to get to the journals Science or Science Translational Medicine, please be aware that direct access via OpenAthens is currently unavailable. If you go directly to Science’s new site at and try to log in using OpenAthens credentials, you will be unable to access any content. You will need to follow links that go through the Library’s EZproxy service in order to get to the full text of these journals. Links from the Library’s catalog, E-Journals & E-Books A to Z List, and our link resolver and LibKey products will route you through the proper channels to access the content.

To get to any articles from Science, please use this link: For Science Translational Medicine this link will get you to that journal’s content: You can log in using your LSUHSC-NO e-mail and password by clicking the first link on the page for either title.

If you need assistance with this or any other Library resources, please contact us.

Update: Problems accessing JAMA Network journals off campus

Update: As of Friday, August 27, the error that was preventing access to any JAMA Network journal content from off campus via a Library EZproxy link has been resolved, but we are still seeing odd page displays.

When you follow one of the Library’s link to any JAMA Network title, you may see some icons on page not displaying correctly. Fortunately, the link to download PDFs of articles is displaying properly:

Screenshot of article download options

Until this issue is completely fixed you may encounter other problems, so please don’t hesitate to contact us if you need help. You may also continue to access JAMA Network titles directly via OpenAthens as described below.

Original post:

There is an issue that is affecting all subscribers to titles included in the JAMA Network family of journals when trying to access off campus via EZproxy. For us this means that you will encounter this error message when trying to access any JAMA title off campus from the Library’s Catalog, E-Journals & E-Books A to Z List, EDS Health Discovery service, and any LibKey products:

Screenshot of error message

JAMA Network is aware of the issue and is currently working to resolve it. If you are on campus via a wired connection you will not see this problem, but if you are connected via the LSUHSC-Secure wireless network you will still have this issue although you are on campus. This same issue also extends to any connections via the VPN.

Until it is fixed, you can access JAMA Network journals from off campus by going directly to and logging in via Open Athens.

First, when at the site’s home page, click on “Sign In” to the right of the screen:

Screenshot of sign in page

Then, click the link to “OpenAthens” :

Screenshot of login options

At the next screen, enter “LSU” in the box to the right and then click the link for “LSU Health Sciences Center” :

Screenshot of OpenAthens login options

Then, on the next screen enter your full LSUHSC-NO e-mail address and current password:

Screenshot of ADFS login

If you need any assistance accessing articles from the JAMA Network journals or if you need help with any other Library resources, please contact us.

Tips for off campus access to online resources

Many publishers are adding alternatives to access online resources, and we just want to provide a few tips to help you figure all of this out:

  • To log into electronic resources off campus, you can use either your LSU Health New Orleans full e-mail address and password or a Library barcode and PIN
  • All links to resources on the Library’s site are formatted to ask you to log in when needed; this is the preferred way to get to all of our resources
  • Many of our online resources support logging in directly at the site using OpenAthens; a list of OpenAthens-native resources is available here
  • Some publishers are now offering alternate ways to verify you have access to their content
    • If you are asked to select a federation to find an institution please remember we are part of the OpenAthens Federation
      • We are listed as LSU Health Sciences Center Library with OpenAthens
  • If you are searching for articles, LibKey Nomad is a tremendous help to get you to both subscribed and free articles
    • It works with many publishers’ sites and makes getting to articles from PubMed very easy
    • It will ask you to log in when you needed to access articles
    • More information can be found on the LibKey Nomad section of our BrowZine LibGuide

We are here to help you navigate the often confusing world of electronic resources, so don’t hesitate to contact us if you need any help!

All e-resources available from anywhere!

This is just a reminder that all Library electronic resources are available off-campus. We have many walkthroughs that will help you log in wherever you might be:

  • Off-Campus Access: basic information about accessing resources
  • Off Campus LibGuide: includes tips to make logging in easier as well as information for those at hospitals and clinics
  • OpenAthens LibGuide: everything you need to know about logging in with your LSUHSC-NO e-mail account
  • Video Tutorials: step-by-step walkthoughs on logging in from off-campus, along with tips on using many of our resources

Know that we are here for you, so if you need any help please contact us.

New off campus login page

If you tried to log in today to any Library resources from off campus, you will hopefully have noticed that the page looks a little different:

Screenshot of page with login options

The link to log in via OpenAthens using your LSUHSC-NO e-mail and password is more prominent. If you would prefer to log in using your Library barcode and PIN, click the green bar to expand that option:

Screenshot of barcode and PIN login

If you need help with changing your password, PIN, or anything else, click on the blue Help bar and various options for assistance will appear:

Screenshot of Help options

More information about off campus access can be found in a number of places. We have a page with information including a video to help, along with LibGuides about OpenAthens and off campus access. If you have any questions about this or any other Library services, please contact us.

OpenAthens off-campus log in now available!

We are happy to announce that the Libraries now offer OpenAthens as an alternate way to get to resources when off-campus. With OpenAthens you can use your LSUHSC-NO e-mail address and current password to log in.

This new way to log in works with all Library resources. You will probably first see the option when going through a link from the Library’s web page or the Library catalog. The EZproxy log in page has changed to provide the ability to use OpenAthens:

From there you will see the LSU Health New Orleans log in page that you may be familiar with from webmail or Office 365:

Be sure to enter your complete LSUHSC-NO e-mail address (including the Once you’ve done this, you will be logged into both the OpenAthens and EZproxy systems, so any Library link you follow that requires off-campus authentication should work with no trouble.

Another feature of OpenAthens is the ability to log in directly at a number of database, ebook, and journal sites. We’ve noticed that many of you have already discovered this option, but one thing to keep in mind is that not all publishers or sites support logging in through OpenAthens. We have a list of sites that support OpenAthens here.

If you have trouble using Library resources with OpenAthens, you may be having issues with your LSUHSC-NO password and/or account. You can use the LSUHSC-NO password change page or you may need to contact the Help Desk or your local computer supporter if you need more assistance with your account.

EZproxy is still available as a way to use Library resources. If you are affiliated with LSU Health New Orleans but are not assigned an LSUHSC-NO e-mail address, you may still be eligible for Library privileges. In those cases, you will need to use a Library-issued barcode and your PIN to use our resources.

More information about logging in off-campus is available via our new Off-Campus page: There is also a new OpenAthens LibGuide that provides more information about this service:

For those who are in the hospitals and clinics, we understand that you deal with more hurdles than anyone, and OpenAthens may make your search for and use of resources a little easier. One example of this may be if you are having troubles accessing an article, it might be easier to log in at the journal’s site (if it supports OpenAthens) and get the article in a more direct way.

If you need any help with this new service or any other Library resources, please do not hesitate to contact us.