Your PDF Problems solved

Ever click on a link to a full text journal article & run into this error message?

?óÔé¼?ôThe file is damaged and could not be opened?óÔé¼?Ø

Aggravating, right? Well fret no more, a solution is here!

Turns out, this error message is related to settings in Adobe Acrobat (the program that lets you read PDFs). Try these simple steps to fix the full text from our online journal providers.

1. Close your browser.

2. Open Adobe Reader.

3. Go to the Edit menu and select Preferences

4. In the left column select Internet

5. Uncheck Allow fast web view

6. Uncheck Display PDF in browser

7. Click OK, and try again

The PDFs will display in a separate window rather than in your browser window.

Check to see if you have pop ups disabled in your browser. Internet Explorer does this automatically, and this will also cause the full text not to display.

As always, if you still can’t get the PDF full text, PLEASE LET US KNOW! Email or call 504 568 6100 with the article information, and we will get the article for you. If we don’t know its broke, we can’t fix it!