Outage

Accessing resources during system outage

*Edit* We were back up by 2pm. Thanks for your patience.

INNOPAC, our library system, will not be available starting at 12:45pm on Thursday, November 21st, and it could be out for at least two hours. This outage means that you will not be able to look up anything through the Library’s online catalog, and the link resolver in all databases will not work as well. There are, however, other options to find the resources you need during this time.

The Discovery/EDS Health search will still function and can help you locate a specific journal, book, or article:

There are many options presented that will still work, but some do rely on the system in order to work. As a result, any options to check the Library’s catalog or to use the WebBridge Link Resolver will not be available. However, particularly in the case of articles, there are many other options that can get you to what you need:

Another option to find a particular ebook or journal is the E-Journals & E-Books A to Z List.

If you need to access any resource when off-campus, you will need to use your LSUHSC-NO e-mail and password through OpenAthens; you will not be able to log in using your Library barcode and PIN while the system is unavailable:

In PubMed, you may be able to get to articles directly using the Library’s link resolver even though the system is unavailable. Since we are using the LibKey Link service in conjunction with our link resolver, if a direct link to the PDF of an article is available, then you will bypass our link resolver. However, if this direct link is not possible and our link resolver would be needed in order to find available full-text or get the article through InterLibrary Loan, you will be unable to proceed while the system is down.

You can also use the LibKey Nomad Chrome browser extension to access journals in PubMed or from publishers’ sites. This will be particularly useful in PubMed, as the extension indicates which articles are available through the Library’s subscriptions. However, since the Library’s link resolver will not be available, only those citations that have “Download PDF” or “Article Link” will work during our system outage:

Even though INNOPAC, the Library’s catalog, will not be available, Library staff will have other ways to get to journals and resources during this downtime, so please contact us if you need help.

Issues accessing Thieme journals and some ebooks

UPDATE December 2nd: All Thieme books and journals are available both on- and off-campus. If you have any trouble accessing the content, though, please let us know.

UPDATE: Even though we thought the problem was fixed, we are still experiencing this issue as of Monday, November 25th.

We are currently experiencing troubles when accessing all Thieme journal and some ebooks when on campus or off-campus using a Library link. The publisher is working to correct the problem, but we do not know when it will be fixed.

If you are attempting to get an article from a Thieme journal or any book in the Thieme Clinical Collections when on campus or using a Library’s link that requires you to log in, you will be unable to access the content. (Any books in the MedOne Education package are not affected.)

If you are off-campus, you can access the affected Thieme titles by logging in directly through OpenAthens. Go to https://thieme-connect.com/products/all/home.html and choose Login, then select OpenAthens as the federation.

We will update as soon as we have more information about this, but if you need assistance, please contact us.

Karger journals unavailable Aug. 31st

If you’re planning on doing some early morning research, please be advised that all Karger journals will be unavailable on Saturday, August 31, 2019, from 2am until 4am. The publisher is performing maintenance on their site during this time.

If you have any problems accessing these or any other Library resources, please contact us.

Pay Paw Services Down 8/6-7/19

Pay Paw services are currently down for maintenance. The maintenance and outage will continue for the next two days.

This temporary Pay Paw outage means that services like printing and copying will be unavailable, along with the ability to add money or pay using your Pay Paw account.

Accessing resources during system outage

INNOPAC, our library system, will not be available starting at 7am on Tuesday, May 21st, and it’s estimated it could be out for up to four hours. This outage means that you will not be able to look up anything through the Library’s online catalog, and the link resolver in all databases will not work as well. There are, however, other options to find the resources you need during this time.

The Discovery/EDS Health search will still function and can help you locate a specific journal, book, or article:

There are many options presented that will still work, but some do rely on the system in order to work. As a result, any options to check the Library’s catalog or to use the WebBridge Link Resolver will not be available. However, particularly in the case of articles, there are many other options that can get you to what you need:

Another option to find a particular ebook or journal is the E-Journals & E-Books A to Z List.

If you need to access any resource when off-campus, you will need to use your LSUHSC-NO e-mail and password through OpenAthens; you will not be able to log in using your Library barcode and PIN while the system is unavailable:

Even though INNOPAC, the Library’s catalog, will not be available, Library staff will have other ways to get to journals and resources during this downtime, so please contact us if you need help.

INNOPAC Down – 5/21/19 *Restored*

*Update* The servers were restored by 9:35am.

The Libraries’ online catalog, INNOPAC, and all associated programs will be down again on Tuesday morning beginning at 7am for scheduled maintenance. We will post when it comes back online. We apologize for the inconvenience.

INNOPAC – 5/13/19

*Update 5/13/19 8:30am* access has been restored.

The Libraries’ online catalog and all associated programs will be down Monday morning beginning at 7am for scheduled maintenance. We will post when it comes back online. We apologize for the inconvenience.

INNOPAC Downtime 2/18/19 – Complete

An upgrade of the INNOPAC system will happen beginning at 9am on Monday, February 18th. The outage is expected to last 2 hours at the most. The library catalog and related services will not work during the upgrade.

Thanks for your patience.

*Edit 8:20am* The upgrade began early and is already complete.

ILLiad Downtime for Upgrade – Restored

*Service Restored* 9:40am 1/7/19

The Libraries’ ILLiad ILL system will be down for an upgrade beginning at 9am on Monday, January 7th. The window for the outage is 2 hours.

Thanks for your patience during this time.

PayPerPrint Scheduled Downtime

The PayPerPrint system on campus will be down for 1 hour on Thursday, December 20th beginning at 1pm for scheduled maintenance. This affects all PayPerPrint systems across campus.

INNOPAC downtime – complete

An upgrade of the INNOPAC system will happen beginning at 9am on Tuesday, November 13th. The outage is expected to last 2 hours at the most. The library catalog and related services will not work during the upgrade.

Thanks for your patience.

*Edit* The upgrade was completed by 10:30am

Downtown Campus Phones

*Edit* Phones have been up and down all day. If you get a busy signal, contact us a different way.

*Edit* All phones were restored at 9:30am.

All landlines on the downtown campus are currently down. To contact the Library, please use email or our chat service.

Power outage-9/17 (restored)

*EDIT* Power was restored to the downtown campus at 10:41am.

While the power is out on the downtown campus, chat and phone service for the Library is also not available. The Library is still open, but there is no air conditioning nor access via the elevators, and the only lights available are emergency and lights from the windows. LSUHSC-Secure is still available as of now, so there is an Internet connection.

Ische Early Closure 8/3/18

The water in the Resource Center Building will be turned off from 6pm until 11pm on Friday, August 3rd. Because of the lack of plumbing. The Isché Library will close at 6pm.

Library Catalog Being Upgraded 7/31/18

The Library Catalog/INNOPAC is being upgraded tomorrow morning from 9am until 11am.

*Edit* 10am 7/31/18 – and we’re back up an hour early!