July 2, 2025: We are currently experiencing issues when accessing journals and books on the Wiley Online Library platform via Library links. You will see a message that the “Website is not accessible via this address” and cannot proceed. This is the same issue we were experiencing with the Cochrane Library until today.
UPDATE: July 2, 2025: The problem has been fixed, and you should be able to access the Cochrane Library via Library links. Contact us if you need any assistance.
June 30, 2025: We are currently experiencing troubles accessing the Cochrane Library via any links from the Library website or other resources. There is an issue with getting to the Cochrane Library via our EZproxy links, and it is affecting many libraries worldwide.
June 24, 2025: The LibKey integration that brought Cabells alerts about problematic and potentially predatory journals will end on June 28, 2025.
We were waiting for additional login functionality to be implemented before we officially announced this new functionality for our LibKey products, but you may have noticed these indicators of a problematic journal:
UPDATE: May 23, 2025: The problem with the Discovery/EDS search box showing an old interface has been fixed, and you should now see the updated version of the Discovery service.
May 22, 2025: If you use the Discovery/EDS search box that’s on a few of our webpages, you may have noticed that the search results appear a bit more cluttered than usual. We experienced some issues with our EBSCOhost databases, and as a result of a fix for that problem, our Discovery/EDS was reverted to an old version of the interface we have not used since October 2022.
UPDATE : May 7, 2025: The problem has been fixed, so all links via the Library’s link resolver should be working as expected. If you want more information about the link resolver and how to easily get from databases to journal articles, be sure to sign up for our Library class on Wednesday, May 28, 2025, at noon: https://www.lsuhsc.edu/library/services/classes.aspx.
UPDATE: May 6, 2025: We are now seeing this issue with Firefox in both Windows and MacOS, as well as Chrome in Windows and MacOS. At present, Safari is the only browser not currently displaying this error.
We will need to open a ticket to have this issue addressed, but if you run into any problems, please contact us.
Original Post:
April 25, 2025: We are aware of an issue that occurs when accessing articles using the Library’s WebBridge link resolver. You may encounter the following error when attempting to link to articles using MacOS (desktop only) and Firefox:
If you click Try Again, you will see the same message. However, you will not see this error in MacOS when using Safari or Chrome.
Please contact us if you need assistance with this or any other Library resources.
UPDATE May 6, 2025: We have identified all affected journals and you should be able to access all journal content using Library links. Contact us if you have any trouble or need any assistance.
May 6, 2025: We are currently experiencing troubles when attempting to access some journals using Library links. There is an issue with a handful of publishers and the IP addresses they use to recognize our users and allow access to our journal subscriptions. As a result, you may not be able to get articles or content from journals and may be asked to pay.
We are currently working through the problem by contacting publishers, but if you run into an instance where you cannot get an article, please contact us.
May 2, 2025: On Sunday, May 4, 2025, starting at 3pm until 9:40pm, EZproxy will be undergoing maintenance. There may be issues when attempting to access resources using Library links and services.
If you do run into a problem when attempting to log into Library resources during this maintenance window, you can try going to those resources that support logging in directly using OpenAthens. A list of those resources that support direct login is available under OpenAthens-native resources: https://libguides.lsuhsc.edu/openathens/resources.
If you have any questions or need any other assistance with Library resources, please contact us, or if you also would like any recommendations on the best films or television shows for your May the 4th celebrations.
April 15, 2025: On Tuesday, April 15, 2025, at 11pm, INNOPAC, the Library Catalog, will be unavailable for approximately 2-3 hours. The outage is necessary for a system update.
The majority of Library resources will still be available during this time.
UPDATE: Monday, March 17, 2025: The issues with accessing all BMJ journals appear to have been resolved for now, so all Library links to content in these journals will work as usual now.
Monday, March 17, 2025: Irish eyes are not smiling on BMJ journals today. There is a problem that is affecting all subscribers’ access to all BMJ journals, both on an off campus. We are currently unable to get to any articles that are hosted on bmj.com sites.
We will update when we have more information. Please contact us if you need assistance with any other Library resources.
UPDATE: February 10, 2025: The issue has been resolved, and new links to journals will go back to how they usually appear in the Library catalog as we work through the backlog of adding the link to the records. Please contact us if you need any assistance.
January 30, 2025: Due to a problem in the system that runs the Library Catalog, new links to journals will appear a bit different until the underlying issue is resolved.
Any new links added to journal records will now look similar to those you find in the ebook records:
In some instances, you will see the old links to journals grouped in one area, but the current access will be in the topmost link:
The links will work like all others in the Library Catalog, and you may be prompted to log in if you’ve not yet authenticated on or off campus.
If you have any questions about this or any other Library resources, contact us.
UPDATE: Friday, January 10, 2025: The problem has been fixed, and all Library links to our De Gruyter subscriptions should work as expected now.
Friday, January 10, 2025: We are currently having problems when trying to access the journals Clinical Chemistry and Laboratory Medicine and International Journal of Nursing Education Scholarship published by De Gruyter. If you use Library links to these journals, you will not be able to access our subscribed content.
We have reached out to the publisher to fix the problem, but please contact us if you need an article from either of the journals or if you run into any other problems.
December 20, 2024: On Friday, December 20, 2024, starting at 11pm until Saturday, December 21, 2024, 11am EZproxy will be undergoing maintenance. You will be unable to log in to any resources when following one of our links from the Library’s webpages, catalog, or link resolver products.
You can, however, access the resources that support logging in directly using OpenAthens during this maintenance. A list of resources that support direct login is available under OpenAthens-native resources: https://libguides.lsuhsc.edu/openathens/resources.
If you have any questions or need any other assistance with Library resources, please contact us.
November 13, 2024: We’ve made a couple of changes in the background systems that help you log into Library resources, and you may see some small changes here and there.
If you are on campus using a wired workstation or connected to the LSUHSC-Secure wireless network, you may be asked to enter your full LSUHSC-NO email address when you see this screen:
After you’ve entered your entire LSUHSC-NO email account or chosen your LSUHSC-NO account you’ve previously used, you may see this box, where you will just need to enter your username (the bit before the @lsuhsc.edu) and your current password:
When off campus, you will notice you may be asked to complete the Multifactor Authentication (MFA), where you will need to enter a two-digit number in your Microsoft Authenticator app or confirm via a phone call that you are trying to log in:
If you’ve logged in elsewhere in your session, such as to access the Office 365 Outlook webmail, you may not be asked to provide any of the above as your previously-entered credentials will transfer to the systems that help with logging into Library resources.
Also, if you log in directly to sites using the Library’s OpenAthens setup, you will see the same prompts as above.
If you do not have Multifactor Authentication set up, you will see a message similar to this and will be unable to proceed:
If you see this screen, you will need to set up Multifactor Authentication to continue to log in to Library resources. You can do so by referring to the “Enroll in MFA” section on this page: https://www.lsuhsc.edu/admin/it/security/mfa/microsoft-mfa.aspx. If you need assistance with this, please contact the Help Desk or your school’s computer supporters.
If you have any questions about this or need any other assistance with Library resources, please contact us.
October 28, 2024: For the next four weeks or so, there will be periodic moving and storage of furniture and equipment on the 5th Floor on the Prieur side. This is to assist with the carpet replacement on the 6th Floor of the Resource Center.
It may be noisy on days when the items are being moved between the floors.
Please do not take or move any of the items that are being stored, especially the chairs. These are from staff offices on the 6th Floor, and will be needed when the carpet installation is done in each area.
Library News | Permalink | Comments Off on Equipment storage on the 5th Floor throughout November | Posted Monday, October 28, 2024 by Rebecca Bealer
Have you ever seen this screen when trying to log into Library resources when off campus?
You know you’re typing in your full LSUHSC-NO email address and are entering your correct current password. However, no matter how many times you try nor what browser you use, you just can’t log in.
If you run into this situation, try logging into the Microsoft Portal at https://portal.microsoft.com. When you enter your email and password there you will be asked to complete the Multifactor Authentication (MFA) step. After you’ve successfully logged into the Microsoft Portal, you can try accessing the Library resource you were attempting to get to initially.
We’ve found that sometimes you need to get the MFA to activate in order to have logging into Library resources be successful. The links to Library resources do not trigger the MFA step, so you may get caught in a loop where you can’t log in.
If you have any questions or need any assistance with Library resources, please contact us.
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